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Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.
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Posted: 2024-05-28 03:43 AM . Last Modified: 2024-05-29 12:52 AM
I have a brand new Back-UPS BE850G2. It is charged and the battery has been connected. If I power it on, it comes on for 16-19 flashes of the power button and then switches off and the alarm comes on with a continuous tone. As far as I can make out this indicates power overload but it happens with nothing connected to it. How can I proceed? Or do I have to return it as faulty.
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Posted: 2024-05-28 04:45 AM
Update. I finally got through to APC phone support without being cut off and they are replacing the UPS.
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