BackUPS NS1350 Won't Power On After Power Outtage

[BillP]

I was running my NS1350 when a breaker tripped for the room it's in. It's happened before but powered back on just fine. (The house wiring shows to be okay in the PowerChute software.) I wasn't home, but the unit ran until the battery was about exhausted and shut down my PC as expected. However, when I tried to turn it back on all I got was a quick flash of the display and nothing else. I made sure the battery was at 100% and it still won't power on. I bought this unit in August of this year.  I've done the following without any change:

• Unplugged the unit for 15 minutes, didn't work
• Pressed the circuit breaker button on the back (wasn't tripped but tried it)
• Unplugged all equipment and tried it - nothing
• Removed USB connector to my PC and tried the previous with no change

I only have my Dell desktop, 2 USB drives and one monitor plugged into the UPS. It never shows it's close to overloaded in the PowerChute software. If I press the silence tone button I get a single beep, nothing else. I did a Self-Test twice the day it happened and they showed OK but two days later and the self-test says "Unable to carry out self test at this time" after running to the end. I tried Google and APC forum searches but didn't find a similar problem. Is the unit defective or am I missing something?  -Thanks.

[BillP]

Hi Jim,

Can I ask you to braindead the UPS. Please follow the FAQ linked below:

http://www.apc.com/us/en/faqs/FA158947/

Regards,

Tom

[BillP · Accepted solution]

That did the trick!  Thanks much!

I wonder why there isn't more info on that resolution on the web.