Back-UPS Pro 550 always battery loading?

Anonymous user · ‎2021-06-28

Since two weeks my UPS shows on display on 2-4 dots for battery capacity. PowerChuze shows that it‘s at loading all the time.

I also replaced the battery with a new one and did a selftest that passed.

What‘s wrong?

BillP · ‎2021-06-28

Hi,

Sorry for the inconvenience. If you feel the new UPS is not working properly you should contact local support. They will assist you and if needed provide a replacement.

Here is a link to APC.com where you will find contact information for local support.

https://www.apc.com/us/en/support/contact-us/index.jsp

See Answer In Context

Anonymous user · ‎2021-06-28

My UPS seems broken so I bought a new one (Back-UPS Pro 550). This one has a strange coil whine / hum. Every 3-5 seconds it hums for about 1-2 seconds even if battery is full.

I think it's time to change the manufactor.

BillP · ‎2021-06-28

Hi,

Sorry for the inconvenience. If you feel the new UPS is not working properly you should contact local support. They will assist you and if needed provide a replacement.

Here is a link to APC.com where you will find contact information for local support.

https://www.apc.com/us/en/support/contact-us/index.jsp