Back-UPS Pro 1500- Ups not turning on aotumaticlly after power is back

[BillP]

Hi all,

just had  a weird issue yesterday.

I have multiple locations with   Pro 1500 connected to security system (NVR)

So far im very satisfied, However, two days ago, seems that during the  night the site  building lost the power for few hours, the Pro 1500  worked for 80 min and than  he " dead", once the power is back the ups didn't turned on automatically. i had to  manually turn on the ups.

by hit the POWER  button.

there is a way to change the setting so once the power is back the UPS w ill turn ON  automatically?

Thank you guys in advance.

koby

[BillP · Accepted solution]

Hi,

The unit should turn back on automatically assuming the AC input is within tolerance. I recommend resetting the UPS. 

To do this, follow the below procedure;

1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS internal battery.

4: Push and hold the "On" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.

If the unit displays the issue again please contact local support at 800-555-2725 option 2.