Ask our Experts
Didn't find what you are looking for? Ask our experts!
Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.
Search in
Link copied. Please paste this link to share this article on your social media post.
Posted: 2021-06-28 04:52 AM . Last Modified: 2024-03-27 01:25 AM
I have a Back-UPS CS 500 that I bought in 2014.
It worked fine until recently.
I have a power strip connected to the Back-UPS (by the battery backup sockets, not the surge protection sockets). My PC and some peripherals are connected to the power strip.
I leave the PC on 24/7. A week ago, I noticed that the PC was shut off in the morning. I first thought it might be the PC so I checked it but I didn't find anything wrong. The next morning, the PC was shut off again.
I tried to troubleshoot this so I connected another PC to the same power strip and left both PCs on overnight. The first night, both PCs stayed up. I left them on for 2 more days but then a few days ago, I noticed in the morning that both PCs were shut off. The UPS was on though, and the Replace Battery light was not on.
So I isolated the problem down to the UPC and the power outlet on the wall. The UPC only uses one socket. The other socket was free so I connected an electric clock to it, the one that resets and blinks 12:00 if the power ever goes off.
The UPC worked fine until Sunday morning, when I noticed that, again, both PCs were turned off, and this time, the UPC was turned off. I turned the UPC back on but the Replace battery light was still not blinking. The electric clock was still working - it had not been shut off. So I could eliminate the wall socket as the problem and narrow the problem down to the UPC.
I took the battery out and checked the volts using a Fluke multimeter and it showed about ~11.5 volts (I don't know if this is sufficient or too low).
Is there a way to check the status of the UPC? These models do not have a "Test" button like some older models do.
Has anyone else encountered this problem?
Link copied. Please paste this link to share this article on your social media post.
You’ve reached the end of your document
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.