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Back UPS CS 500 runtime remaining too short

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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gian_apc
Crewman
Crewman
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178

Back UPS CS 500 runtime remaining too short

This was originally posted on APC forums on 5/6/2014


Hello All,

I had received a notice that the battery needed replacement and I purchased an original APC part number.

Since then, my apcupsd status shows Battery Charged 100%, UPS Load 8%, Runtime Remaining 0.8 min.

I tried to discharge the battery with a lamp, and recharge it to see if it would fix the time left calculation, but it's still the same.

Is the UPS broken?!

thanks for your time,

regards,

-Gian

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BillP
Administrator Administrator
Administrator
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178

Re: Back UPS CS 500 runtime remaining too short

This reply was originally posted by Angela on APC forums on 5/12/2014


You can look at apcupsd (www.apcupsd.org)

See Answer In Context

10 Replies 10
BillP
Administrator Administrator
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178

Re: Back UPS CS 500 runtime remaining too short

This reply was originally posted by Angela on APC forums on 5/6/2014


Hello,

When you discharged the UPS and let it charge back up, did you discharge it until it turned off? And at that time, was the data cable disconnected from the UPS (or the computer)?

gian_apc
Crewman
Crewman
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178

Re: Back UPS CS 500 runtime remaining too short

This was originally posted on APC forums on 5/8/2014


Angela,

thanks for your support.

Yes, I let it run down to zero and data cable was disconnected.

regards,

-Gian

BillP
Administrator Administrator
Administrator
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178

Re: Back UPS CS 500 runtime remaining too short

This reply was originally posted by Angela on APC forums on 5/8/2014


Hi Gian - how long did the UPS actually run on battery for with the lamp? I assume it was longer than a minute, correct?

I don't know of much we can do besides try it again but then you're wasting discharges of your new battery. But, there is no way on these types of UPSs to reset the runtime like you can with other UPS types manually frown

gian_apc
Crewman
Crewman
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178

Re: Back UPS CS 500 runtime remaining too short

This was originally posted on APC forums on 5/9/2014


well, yes, *much* longer.. in fact, after a few minutes, I went away and let it run out by itself.

Is there a way for the user to upgrade the firmware?

gian_apc
Crewman
Crewman
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178

Re: Back UPS CS 500 runtime remaining too short

This was originally posted on APC forums on 5/9/2014


in case it is not firmware upgradeable, should I assume that it's broken and dismiss it?

How can I check the warranty? we have plenty of these Back-UPS 500 on three different locations...

BillP
Administrator Administrator
Administrator
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178

Re: Back UPS CS 500 runtime remaining too short

This reply was originally posted by Malik on APC forums on 5/9/2014


Gian

For back ups CS try installing Powerchute Personal edition and refresh the ups through it by connecting it with PC, aside from updating the date of battery replacement. It may resolve the issue

Regards

Irfan

BillP
Administrator Administrator
Administrator
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178

Re: Back UPS CS 500 runtime remaining too short

This reply was originally posted by Malik on APC forums on 5/9/2014


Hello,

I just forgot to reply to your question of checking warranty status, here you go

UPS Factory Warranty Status

Please follow this link, put in the serial number and it will give you the "standard" warranty status

gian_apc
Crewman
Crewman
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0
178

Re: Back UPS CS 500 runtime remaining too short

This was originally posted on APC forums on 5/10/2014


Malik,

thanks for your support.

I don't have a Windows PC available...

Is there a Unix/Linux alternative?

BillP
Administrator Administrator
Administrator
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178

Re: Back UPS CS 500 runtime remaining too short

This reply was originally posted by Malik on APC forums on 5/10/2014


Unfortunately I dont think it has any unix / linux alternative.......

Sent from my iPhone

BillP
Administrator Administrator
Administrator
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179

Re: Back UPS CS 500 runtime remaining too short

This reply was originally posted by Angela on APC forums on 5/12/2014


You can look at apcupsd (www.apcupsd.org)