Back-UPS BGM2200-GR "Battery Discharged" loop

[Andrea_23]

Hello,

I purchased the UPS in question in July 2024, and it has been working perfectly. However, out of curiosity, I checked the PCSS events today and noticed this series of events:

8/16/24 19:00:06 Battery Discharged 
8/16/24 18:59:23 Battery Charge in Range
8/16/24 18:59:21 Battery Discharged 
8/16/24 18:55:28 Battery Charge in Range
8/16/24 18:55:25 Battery Discharged 
8/16/24 18:36:36 Battery Charge in Range
8/16/24 18:36:33 Battery Discharged 
8/16/24 18:36:32 Battery Charge in Range
8/16/24 18:36:30 Battery Discharged 
8/16/24 18:17:56 Battery Charge in Range
8/16/24 18:17:55 Battery Discharged 
8/16/24 18:17:19 Battery Charge in Range
8/16/24 18:17:18 Battery Discharged 
8/16/24 18:17:01 Battery Charge in Range
8/16/24 18:16:59 Battery Discharged 
8/16/24 18:08:47 Battery Charge in Range
8/16/24 18:08:45 Battery Discharged 
8/16/24 18:08:12 Battery Charge in Range
8/16/24 18:08:11 Battery Discharged 
8/16/24 18:02:45 Battery Charge in Range
8/16/24 18:02:44 Battery Discharged 
8/16/24 18:02:10 Battery Charge in Range
8/16/24 18:02:07 Battery Discharged 
8/16/24 18:01:13 Battery Charge in Range
8/16/24 18:01:12 Battery Discharged 
8/16/24 18:01:06 Battery Charge in Range
8/16/24 18:01:04 Battery Discharged 
8/16/24 18:00:13 Battery Charge in Range
8/16/24 18:00:10 Battery Discharged 
8/16/24 17:45:40 Battery Charge in Range
8/16/24 17:45:39 Battery Discharged 
8/16/24 17:42:49 Battery Charge in Range
8/16/24 17:42:47 Battery Discharged 
8/16/24 16:56:33 Battery Charge in Range
8/16/24 16:56:31 Battery Discharged 
8/16/24 16:55:54 Battery Charge in Range
8/16/24 16:55:53 Battery Discharged 
8/16/24 16:20:47 Battery Charge in Range
8/16/24 16:20:46 Battery Discharged 
8/16/24 15:51:41 Battery Charge in Range
8/16/24 15:51:40 Battery Discharged 
8/16/24 13:59:33 Monitoring Started
8/16/24 13:59:35 Communication Established

I conducted an online search and found two similar reports on this forum, but I'm not entirely sure if I should be concerned.

• https://community.se.com/t5/APC-UPS-Data-Center-Enterprise/Smart-UPS-750-Battery-Discharged-Battery-...
• https://community.se.com/t5/APC-UPS-Data-Center-Enterprise/Weird-behavior-on-SMT1000IC-quot-Battery-...

Considering that the UPS is only one month old, is this normal behavior?
I've also looked at the older events, and it's been happening pretty much since I first set up the UPS. I'm attaching the whole eventlog.txt file for you to check out. Thanks a lot for any help.

[Teken]

Submit a service request with APC Technical Support and provide them the serial number, purchase receipt, and description of the problem.

Let me know what they decide to do whether trouble shoot vs RMA of the unit.

Speaking from personal experience this specific problem isn't worth the time to trouble shoot.

Have the unit replaced under the APC warranty because it simply won't get better! 😖

[Andrea_23]

Hi Teken, thanks for the response!

Ok, 

After careful consideration, I believe replacing the UPS was the best course of action due to the unusual behavior. t

esting under heavy load, including simulating power outages, has shown no issues. However, the initial problem remains puzzling.

I've observed that the event occurs when the PC places a significant load on the UPS. For example, during gaming sessions when the load reached 50-60%.

I'll reach out to local support for further assistance and provide updates as I learn more.

Thanks!