Back-UPS 1300 Battery indicator goes empty suddenly, and unit chirps

[Anonymous user]

I use a Back-UPS XS 1300. Normally only loaded about 25%. It just started this: The battery indicator which shows fully charged when first turned on, suddenly goes completly EMPTY and the chirping starts. I can hit the Display button and the Batery will show a blocks full, then immediately goes empty and the chirping starts again. Only a year old. What gives? Thanks

[Techie_apc · Accepted solution]

I suggest you to verify if the battery is connected to the unit firmly. If possible, reconnect the battery to the unit and check if the issue persists.

If the same issue persists, then I recommend you to call in the APC Customer Care Center to diagnose the issue and get the replacement under factory warranty if it is defective.