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BX1500G fails software self test

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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zack2491_apc
Crewman
Crewman
0 Likes
6
177

BX1500G fails software self test

This was originally posted on APC forums on 1/21/2013


Just bought this today at Best Buy. Running a manual self test on the device itself yields a successful test. Running a self test with the PowerChute software tells me the test fails and I need a replacement battery.

Should I be concerned?


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
177

Re: BX1500G fails software self test

This reply was originally posted by Angela on APC forums on 1/21/2013


ok so that tells you it was manufactured in the 16th week of 2012 which does not seem like a problem to me. i'd be concerned if they sold you a two year old UPS. how much load percentage is on there? how long has the UPS been able to charge up for now? i'd give it at least a day or two before i start running self tests on it.

even so, i am interested in the specifics powerchute gives you. is it possible to grab a quick screenshot of when it fails via there?

See Answer In Context

6 Replies 6
BillP
Administrator Administrator
Administrator
0 Likes
0
176

Re: BX1500G fails software self test

This reply was originally posted by Angela on APC forums on 1/21/2013


can you give us the first few digits of the UPS serial number? (something like 5B0908XXXXXX)

zack2491_apc
Crewman
Crewman
0 Likes
0
176

Re: BX1500G fails software self test

This was originally posted on APC forums on 1/21/2013


Well when I was testing it last night, it claimed to be at 100% charge after a couple hours. PowerChute never gave any specifics of what caused the "fail". It seems to be passing today though. Guess I just needed to let it fully charge first.

It's never been over half load, usually sits around 15-25%.

Thanks for your help anyway 🙂

zack2491_apc
Crewman
Crewman
0 Likes
0
177

Re: BX1500G fails software self test

This was originally posted on APC forums on 1/21/2013


4B1216XXXXXX

BillP
Administrator Administrator
Administrator
0 Likes
0
178

Re: BX1500G fails software self test

This reply was originally posted by Angela on APC forums on 1/21/2013


ok so that tells you it was manufactured in the 16th week of 2012 which does not seem like a problem to me. i'd be concerned if they sold you a two year old UPS. how much load percentage is on there? how long has the UPS been able to charge up for now? i'd give it at least a day or two before i start running self tests on it.

even so, i am interested in the specifics powerchute gives you. is it possible to grab a quick screenshot of when it fails via there?

BillP
Administrator Administrator
Administrator
0 Likes
0
176

Re: BX1500G fails software self test

This reply was originally posted by Angela on APC forums on 1/22/2013


no problem. check it later today or tomorrow and let us know if you still see that strange discrepancy.

zack2491_apc
Crewman
Crewman
0 Likes
0
176

BX1500G fails software self test

This was originally posted on APC forums on 1/21/2013


Just bought this today at Best Buy. Running a manual self test on the device itself yields a successful test. Running a self test with the PowerChute software tells me the test fails and I need a replacement battery.

Should I be concerned?