Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.
Already have an account? Login
It's your place to connect with experts and peers, get continuous support, and share knowledge.
Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.
You can subscribe to this forum after you log in or create your free account..
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.
Already have an account? Login
Posted: 2021-06-29 07:35 PM
This was originally posted on APC forums on 1/21/2013
Just bought this today at Best Buy. Running a manual self test on the device itself yields a successful test. Running a self test with the PowerChute software tells me the test fails and I need a replacement battery.
Should I be concerned?
Posted: 2021-06-29 07:35 PM
This reply was originally posted by Angela on APC forums on 1/21/2013
ok so that tells you it was manufactured in the 16th week of 2012 which does not seem like a problem to me. i'd be concerned if they sold you a two year old UPS. how much load percentage is on there? how long has the UPS been able to charge up for now? i'd give it at least a day or two before i start running self tests on it.
even so, i am interested in the specifics powerchute gives you. is it possible to grab a quick screenshot of when it fails via there?
Posted: 2021-06-29 07:35 PM
This reply was originally posted by Angela on APC forums on 1/21/2013
can you give us the first few digits of the UPS serial number? (something like 5B0908XXXXXX)
Posted: 2021-06-29 07:35 PM
This was originally posted on APC forums on 1/21/2013
Well when I was testing it last night, it claimed to be at 100% charge after a couple hours. PowerChute never gave any specifics of what caused the "fail". It seems to be passing today though. Guess I just needed to let it fully charge first.
It's never been over half load, usually sits around 15-25%.
Thanks for your help anyway 🙂
Posted: 2021-06-29 07:35 PM
This was originally posted on APC forums on 1/21/2013
4B1216XXXXXX
Posted: 2021-06-29 07:35 PM
This reply was originally posted by Angela on APC forums on 1/21/2013
ok so that tells you it was manufactured in the 16th week of 2012 which does not seem like a problem to me. i'd be concerned if they sold you a two year old UPS. how much load percentage is on there? how long has the UPS been able to charge up for now? i'd give it at least a day or two before i start running self tests on it.
even so, i am interested in the specifics powerchute gives you. is it possible to grab a quick screenshot of when it fails via there?
Posted: 2021-06-29 07:35 PM
This reply was originally posted by Angela on APC forums on 1/22/2013
no problem. check it later today or tomorrow and let us know if you still see that strange discrepancy.
Posted: 2021-06-29 07:35 PM
This was originally posted on APC forums on 1/21/2013
Just bought this today at Best Buy. Running a manual self test on the device itself yields a successful test. Running a self test with the PowerChute software tells me the test fails and I need a replacement battery.
Should I be concerned?
User | Count |
---|---|
2125 | |
88 | |
83 | |
83 | |
82 | |
79 |
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.