BX1300LCD not recognized by Powerchute personal.

[Anonymous user]

Plugged in the RJ45 to the Data port of the UPS and the USB port of the computer. Powerchute will not install because it does not see the UPS? USB ports are working fine. I tried 2 different cords.

XP SP3
BX1300LCD

[Anonymous user]

Nothing happens at all not even seen as unkown device. Like plugging in a cord with no device attached.

So i need to bring the unit back to the big box store....?


Pretty unlucky or is this a common problem?

[TheNotoriousKMP_apc]

If it's still within 30 days, yes return it to the store and get it swapped out. If outside of the 30day, contact support, who's going to have to ship you a cable before replacing the entire UPS.

[TheNotoriousKMP_apc · Accepted solution]

When you look at Device Manager within XP, does it show any type of APC USB UPS?

This link should assist you in troubleshooting the issue:

http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=905

If it doesn't work at all, I would recommend having the UPS replaced.