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BX1300G blew out with a loud pop and tripped my household circuit breaker

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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Anonymous
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199

BX1300G blew out with a loud pop and tripped my household circuit breaker

This was originally posted on APC forums on 10/17/2010


My BX1300G Back-UPS just blew out with a loud pop and tripped my household circuit breaker after about four months from purchase. I reset the household circuit breaker but the UPS won't even power on ever again. How do I get a replacement? Does UPS offer advance RMA where they ship the replacement unit after secured with a credit card and then I send the defective unit back to APC? There is now no power from any of the outlets in the back of the UPS and the UPS won't even start at all when I press the power button.


Accepted Solutions
BillP
Administrator Administrator
Administrator
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199

Re: BX1300G blew out with a loud pop and tripped my household circuit breaker

This reply was originally posted by Angela on APC forums on 10/18/2010


it may have scarified itself to absorb a surge or something similar. if the unit is not functioning, yes, APC will do an RMA advanced exchange for you so that you can get a new unit first and then ship back the old one to us.

just contact APC support - they will ask you a few questions such as the exact model number and serial number then provide you with an RMA number.

See Answer In Context

Anonymous
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199

Re: BX1300G blew out with a loud pop and tripped my household circuit breaker

This was originally posted on APC forums on 10/19/2010


What component makes a loud pop noise when it fails? Can a power surge cause the UPS to fail permanently?

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
200

Re: BX1300G blew out with a loud pop and tripped my household circuit breaker

This reply was originally posted by Angela on APC forums on 10/18/2010


it may have scarified itself to absorb a surge or something similar. if the unit is not functioning, yes, APC will do an RMA advanced exchange for you so that you can get a new unit first and then ship back the old one to us.

just contact APC support - they will ask you a few questions such as the exact model number and serial number then provide you with an RMA number.

Anonymous
Not applicable
0 Likes
0
200

Re: BX1300G blew out with a loud pop and tripped my household circuit breaker

This was originally posted on APC forums on 10/19/2010


What component makes a loud pop noise when it fails? Can a power surge cause the UPS to fail permanently?