BX-1300 LCD shutting down system on self test

[needlenoses_apc]

This was originally posted on APC forums on 7/9/2010

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I have been dealing with this issue with APC for over a week now (incident : 100620-000194). Purchased the unit from my Local Future Shop store to replace my aging XS-1000. Did the usual; connected the battery lead, gave it a few hours to reach peak charge, plugged in a low watt boom box, ran self-test with no problem; them plugged in my PC (500 watt power supply - not sure what it actually drawing), Samsung monitor (65-70 watts) and my router. Connected the usb for powerchute, and away we go. When doing a software self-test, the unit does it's usual click as it is testing, and immediately shuts down the pc. I disconnected the usb port, and tried it again from front panel; same thing; powerchute is only reporting 85 watts being used; estimated power life of 58 minutes ( a bit low I would think. No real solution from APC except for running some tests. APC shipped me out a new unit today; same issue. Surely with just these three item plugged in this unit should not have a problem. What I may have to do is ship back the second unit, and take back the first to Future Shop minus the original box (could be a problem) Running a Windows 7 PC 64 bit (not that it should matter with data cable removed).

Need guidance on this one, friends!!!!

[needlenoses_apc]

This was originally posted on APC forums on 7/9/2010

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Correction; this is a SX 1300 lcd; the BX is on the rear as part of the actual model number!!

[needlenoses_apc]

This was originally posted on APC forums on 7/9/2010

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I did as suggested and no, the PC would not start; leds just pulsated; so you were correct, and thanks much;

Questions now are; 1. why didn't APC technical assistance suggest this while getting me to do a bunch of tests that I had already done (you know, the obvious stuff). One would think that, along with me, they would want to solve this issue.

and 2. what can I do about this issue; do I give up and not use a battery back-up; do I change power supplies, or is there a different model that produces a pure sine-wave.

So it looks like I will have to return the second unit back to APC (they are a bit reluctant to sent me a no-charge packing label (It will sit here on my workbench until they do), and I will have to return the first unit back to Future Shop. Then I will have no back-up. I ordered a Battery for my SX-1000 which will probably have the same issue.

As the world turns!!!

[needlenoses_apc · Accepted solution]

This was originally posted on APC forums on 7/9/2010

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I have been dealing with this issue with APC for over a week now (incident : 100620-000194). Purchased the unit from my Local Future Shop store to replace my aging XS-1000. Did the usual; connected the battery lead, gave it a few hours to reach peak charge, plugged in a low watt boom box, ran self-test with no problem; them plugged in my PC (500 watt power supply - not sure what it actually drawing), Samsung monitor (65-70 watts) and my router. Connected the usb for powerchute, and away we go. When doing a software self-test, the unit does it's usual click as it is testing, and immediately shuts down the pc. I disconnected the usb port, and tried it again from front panel; same thing; powerchute is only reporting 85 watts being used; estimated power life of 58 minutes ( a bit low I would think. No real solution from APC except for running some tests. APC shipped me out a new unit today; same issue. Surely with just these three item plugged in this unit should not have a problem. What I may have to do is ship back the second unit, and take back the first to Future Shop minus the original box (could be a problem) Running a Windows 7 PC 64 bit (not that it should matter with data cable removed).

Need guidance on this one, friends!!!!