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BX-1300 LCD shutting down system on self test

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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needlenoses_apc
Crewman
Crewman
0 Likes
3
205

BX-1300 LCD shutting down system on self test

This was originally posted on APC forums on 7/9/2010


I have been dealing with this issue with APC for over a week now (incident : 100620-000194). Purchased the unit from my Local Future Shop store to replace my aging XS-1000. Did the usual; connected the battery lead, gave it a few hours to reach peak charge, plugged in a low watt boom box, ran self-test with no problem; them plugged in my PC (500 watt power supply - not sure what it actually drawing), Samsung monitor (65-70 watts) and my router. Connected the usb for powerchute, and away we go. When doing a software self-test, the unit does it's usual click as it is testing, and immediately shuts down the pc. I disconnected the usb port, and tried it again from front panel; same thing; powerchute is only reporting 85 watts being used; estimated power life of 58 minutes ( a bit low I would think. No real solution from APC except for running some tests. APC shipped me out a new unit today; same issue. Surely with just these three item plugged in this unit should not have a problem. What I may have to do is ship back the second unit, and take back the first to Future Shop minus the original box (could be a problem) Running a Windows 7 PC 64 bit (not that it should matter with data cable removed).

Need guidance on this one, friends!!!!

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needlenoses_apc
Crewman
Crewman
0 Likes
0
205

BX-1300 LCD shutting down system on self test

This was originally posted on APC forums on 7/9/2010


I have been dealing with this issue with APC for over a week now (incident : 100620-000194). Purchased the unit from my Local Future Shop store to replace my aging XS-1000. Did the usual; connected the battery lead, gave it a few hours to reach peak charge, plugged in a low watt boom box, ran self-test with no problem; them plugged in my PC (500 watt power supply - not sure what it actually drawing), Samsung monitor (65-70 watts) and my router. Connected the usb for powerchute, and away we go. When doing a software self-test, the unit does it's usual click as it is testing, and immediately shuts down the pc. I disconnected the usb port, and tried it again from front panel; same thing; powerchute is only reporting 85 watts being used; estimated power life of 58 minutes ( a bit low I would think. No real solution from APC except for running some tests. APC shipped me out a new unit today; same issue. Surely with just these three item plugged in this unit should not have a problem. What I may have to do is ship back the second unit, and take back the first to Future Shop minus the original box (could be a problem) Running a Windows 7 PC 64 bit (not that it should matter with data cable removed).

Need guidance on this one, friends!!!!

See Answer In Context

3 Replies 3
needlenoses_apc
Crewman
Crewman
0 Likes
0
205

Re: BX-1300 LCD shutting down system on self test

This was originally posted on APC forums on 7/9/2010


Correction; this is a SX 1300 lcd; the BX is on the rear as part of the actual model number!!

needlenoses_apc
Crewman
Crewman
0 Likes
0
205

Re: BX-1300 LCD shutting down system on self test

This was originally posted on APC forums on 7/9/2010


I did as suggested and no, the PC would not start; leds just pulsated; so you were correct, and thanks much;

Questions now are; 1. why didn't APC technical assistance suggest this while getting me to do a bunch of tests that I had already done (you know, the obvious stuff). One would think that, along with me, they would want to solve this issue.

and 2. what can I do about this issue; do I give up and not use a battery back-up; do I change power supplies, or is there a different model that produces a pure sine-wave.

So it looks like I will have to return the second unit back to APC (they are a bit reluctant to sent me a no-charge packing label (It will sit here on my workbench until they do), and I will have to return the first unit back to Future Shop. Then I will have no back-up. I ordered a Battery for my SX-1000 which will probably have the same issue.

As the world turns!!!

needlenoses_apc
Crewman
Crewman
0 Likes
0
206

BX-1300 LCD shutting down system on self test

This was originally posted on APC forums on 7/9/2010


I have been dealing with this issue with APC for over a week now (incident : 100620-000194). Purchased the unit from my Local Future Shop store to replace my aging XS-1000. Did the usual; connected the battery lead, gave it a few hours to reach peak charge, plugged in a low watt boom box, ran self-test with no problem; them plugged in my PC (500 watt power supply - not sure what it actually drawing), Samsung monitor (65-70 watts) and my router. Connected the usb for powerchute, and away we go. When doing a software self-test, the unit does it's usual click as it is testing, and immediately shuts down the pc. I disconnected the usb port, and tried it again from front panel; same thing; powerchute is only reporting 85 watts being used; estimated power life of 58 minutes ( a bit low I would think. No real solution from APC except for running some tests. APC shipped me out a new unit today; same issue. Surely with just these three item plugged in this unit should not have a problem. What I may have to do is ship back the second unit, and take back the first to Future Shop minus the original box (could be a problem) Running a Windows 7 PC 64 bit (not that it should matter with data cable removed).

Need guidance on this one, friends!!!!