BE550R shorted out system

Anonymous user · ‎2021-06-28

We just bought a brand new BE550R (deciding to upgrade from an older 500VA APC) & when we plugged the computer into the battery backup, it sparked & now the system won't even POST.

When you plug it into the wall, the fans just spin. I tried swapping with a KG PSU, same results. I stripped everything off including memory ... no change.

I'm reasonably sure that knocks is down to motherboard &/or processor.

(Mobo is an ECS 848P-A ... but I think that all motherboards are supposed to beep if no memory is installed, right?)

I plan on talking to support in the morning (can't do that now, so I'm talking to you guys! hehe) ... in the meantime, anything else that I can try?

How is APC on honoring their warranties? Am I screwed, or are they likely to replace/repair the mobo/proc that got burned up by using their product?

Thanks in advance for any insights or tips on handling this!

Tomax

Anonymous user · ‎2021-06-28

We just bought a brand new BE550R (deciding to upgrade from an older 500VA APC) & when we plugged the computer into the battery backup, it sparked & now the system won't even POST.

When you plug it into the wall, the fans just spin. I tried swapping with a KG PSU, same results. I stripped everything off including memory ... no change.

I'm reasonably sure that knocks is down to motherboard &/or processor.

(Mobo is an ECS 848P-A ... but I think that all motherboards are supposed to beep if no memory is installed, right?)

I plan on talking to support in the morning (can't do that now, so I'm talking to you guys! hehe) ... in the meantime, anything else that I can try?

How is APC on honoring their warranties? Am I screwed, or are they likely to replace/repair the mobo/proc that got burned up by using their product?

Thanks in advance for any insights or tips on handling this!

Tomax

See Answer In Context

Anonymous user · ‎2021-06-28

Thanks so much!

I am just now getting back online (my other system decided to get a virus at the same time that the other one shorted out), so I'm about to contact support.

Thanks again!

T

Anonymous user · ‎2021-06-28

We just bought a brand new BE550R (deciding to upgrade from an older 500VA APC) & when we plugged the computer into the battery backup, it sparked & now the system won't even POST.

When you plug it into the wall, the fans just spin. I tried swapping with a KG PSU, same results. I stripped everything off including memory ... no change.

I'm reasonably sure that knocks is down to motherboard &/or processor.

(Mobo is an ECS 848P-A ... but I think that all motherboards are supposed to beep if no memory is installed, right?)

I plan on talking to support in the morning (can't do that now, so I'm talking to you guys! hehe) ... in the meantime, anything else that I can try?

How is APC on honoring their warranties? Am I screwed, or are they likely to replace/repair the mobo/proc that got burned up by using their product?

Thanks in advance for any insights or tips on handling this!

Tomax