Apc 1100va

BillP · ‎2021-06-28

The battery backup not working.

When switch off ac ,automatic shud down ups.

The battery backup not working.

Im already check the battery using multimeter its show 13v.

BillP · ‎2021-06-28

Hi Rames,

I would suggesting contacting your local tech support for this. They can be contacted at 1-800-880-877.

Regards,

Tom

BillP · ‎2021-06-28

Hi Rames,

Could you please provide the model number of the UPS so we can help troubleshoot this.

Regards,

Tom

BillP · ‎2021-06-28

DEAR MR.THOMAS,

Model : BX1100LI-MS

SN:3B1829X76225.

PLEASE HELP ME ON THIS SOON AS POSIBLE

BillP · ‎2021-06-28

Hi Rames,

Can I ask you to remove the battery connector and then reinsert it to check that it is in correctly.

Can you also please tell me what do you have connected to the UPS?

Regards,

Tom

BillP · ‎2021-06-28

Im already did so many time the yellow connector remove and insert.

Im just use for laptop only.

In battery mode not working.

Automatic shudown.

BillP · ‎2021-06-28

Hi Rames,

I would suggesting contacting your local tech support for this. They can be contacted at 1-800-880-877.

Regards,

Tom