APS Back UPS Pro 1500

Anonymous user · ‎2021-06-29

Hello there,
I got a UPS pro 1500 for my server and hooked it us to my server and also installed the APC PowerChute Personal Edition software the software reports the batter status as normal.
I wanted to test this battery back up after couple of days of being hooked up to my server so I unplugged it but it did not keep my server on and my server shut off immediately! There is just one computer and one monitor hooked up to this battery and its not over loaded or anything like that! can someone explains how this battery is working!!!

Message was edited by: zand2000

Message was edited by: zand2000

Anonymous user · ‎2021-06-29

No the UPS did not go to battery, my computer shuts off immediately what number should I call to apply for a replacement? the UPS did not do anything!

Message was edited by: zand2000

See Answer In Context

Anonymous user · ‎2021-06-29

I checked that, non of them a pply to my situation, should i request for a UPS replacement? it seems the unit does not work.

Anonymous user · ‎2021-06-29

Hi zand,

Please call the technical support hotline 800-800-4272 then press option 1 (Back-UPS).

Anonymous user · ‎2021-06-29

Hi zand,

When you did a pull plug test, did the UPS went to battery?Did you notice if the monitor still has it's LED on(orange)?

Anonymous user · ‎2021-06-29

Hi zand,

You may check with this documentation to see some possible reason why it would happen.

[Equipment connected to a Back-UPS product turns off unexpectedly and/or reboots|http://nam-en.apc.com/app/answers/detail/a_id/20/kw/unexpected%20reboot]

Please let us know if you need further assistance.

Anonymous user · ‎2021-06-29

No the UPS did not go to battery, my computer shuts off immediately what number should I call to apply for a replacement? the UPS did not do anything!

Message was edited by: zand2000