APC XS1300

Anonymous user · ‎2021-06-28

Batteries have full charge but indicator screen shows that the batteries are depleted.

BillP · ‎2021-06-28

The batteries are no longer being detected by the UPS, and also the projected battery life of our UPS is 3-4 year and based on the serial that unit is almost 10 years.

I would recommend that you call our Technical Support Team at 1-800-800-4272, to give you a options about replacing the battery and trade-up the UPS itself.

Regards

See Answer In Context

BillP · ‎2021-06-28

Hi Jeff,

Do you have the model and serial number of the unit? also have you encountered any electrical event prior to having this issue?

Regards

Anonymous user · ‎2021-06-28

Merick,

Please see attached Photo, We have not had any power issues as of late.

BillP · ‎2021-06-28

The batteries are no longer being detected by the UPS, and also the projected battery life of our UPS is 3-4 year and based on the serial that unit is almost 10 years.

I would recommend that you call our Technical Support Team at 1-800-800-4272, to give you a options about replacing the battery and trade-up the UPS itself.

Regards