Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.
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Posted:
2 weeks ago
I would highly recommend you contact APC Technical Support to initiate a RMA for this unit as it has a 2 year warranty.
You’ll need the purchase receipt, serial number, and description of the problem. They will more than likely replace your unit with a factory refurbished unit.
Please do let us know the final outcome. 👍
NOTE: This hardware has been discontinued by APC. As such it’s imperative you have the unit replaced because this model hasn’t been updated with a replacement.