APC PH8T3 Outlets No Longer Make Contact

[BillP]

Hello there.  I have a PH8T3 surge protector, s/n 4Z0733P56694, power strip whose internal female contacts that grip the plugs (hot, neutral and ground) that are inserted into half the sockets no longer make contact.

I probably can take it apart and try to reform the contacts to correct the issue.  Has anyone had success with trying to do something like this?

Thank you!

[BillP]

Joe,

Those units have a life time warranty so you should call Technical Support for a replacement. In the U.S. the number is 1-800-890-4272 Support is available Monday - Friday 8 AM - 8 PM Eastern Time. 

[BillP · Accepted solution]

Thanks Bill.  I'll give it a shot.

Joe

Update:  I called tech support and spoke with a nice person, Miles, and a replacement surge protector is on the way!  Exemplary customer service delivery!

Update:  Replacement received 2/17/16.  Thanks APC!