Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84599members
353867posts

APC J10 & J15 battery question

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
JaBean_apc
Cadet
0 Likes
1
142

APC J10 & J15 battery question

This was originally posted on APC forums on 3/5/2012


I bought the J15 recently, the unit is faulty, when I powered it on after 5-10 minutes everything shuts off and the alarm goes off. I believe the error it said was "int. battery overtemp."

Anyways after calling APC, they said that installing a new replacement battery would fix it. So they mailed me one. Problem is they mailed me the battery for the J10 not the J15. I called APC again today and they agreed to send me the J15 battery, however it will not be in stock again for a month. I am guessing that is why I was sent the J10, because the 15 was out of stock.

My question is will the J10 battery work in the J15? I am eager just to find out if a new battery will fix my unit. This has all been one huge headache, and I am just worried that after I finally get the right battery, and waiting a month and a half from initial purchase, that I will install it and the alarm still goes off, shuts off, and nothing changed.

More info would be great, THANK YOU!

-J


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
142

Re: APC J10 & J15 battery question

This reply was originally posted by Angela on APC forums on 3/7/2012


hi

unfortunately, this won't work. i checked on it and the battery connectors are completely different between the different batteries/units.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
143

Re: APC J10 & J15 battery question

This reply was originally posted by Angela on APC forums on 3/7/2012


hi

unfortunately, this won't work. i checked on it and the battery connectors are completely different between the different batteries/units.