APC 1500: Battery Not Connect Even After Replacement

[Anonymous user]

We have an APC 1500 we purchased a few years back. I had also purchased a replacement battery. Today, the beeping started with the flashing battery symbol. I thought it was the battery going back since it's been a few years. I popped in the new batter and I still get the same error. Does anyone know why this is happening?

[BillP · Accepted solution]

Hi,

Try running a selftest to clear the error. If that does not clear the error, try performing a brain dead.

You did not list the model 1500 you have so I have attached links to documents that explain how to brain dead a Back-UPS and a link for instruction to brain dead a Smart-UPS. 

Back-UPS brain dead http://www.apc.com/us/en/faqs/FA158947

Smart-UPS brain dead http://www.apc.com/us/en/faqs/FA156611