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AP9631 FTP Fails at 100%

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jackjprice
jackjprice
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Posted: ‎2025-08-20 10:07 AM

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Posted: ‎2025-08-20 10:07 AM

AP9631 FTP Fails at 100%

Hello,

I am attempting to automate the firmware upgrade process on our APC UPS. When I put the firmware file on the UPS using FTP, it fails at 100%. I have tried a couple different avenues and I will include the errors below.

 

Command Prompt:

Connection to [ups] closed by remote host.
C:/File/SRT1020UPS_15-9.enc: Broken pipe
apc-scp: file save error

Python - FTP:

Transferred 1533696 bytes: 1533696
*get* '426 Connection closed; transfer aborted.\n'
*resp* '426 Connection closed; transfer aborted.'
FTP Error: 426 Connection closed; transfer aborted.

 

Python - SCP:

OSError: Socket is closed

 

I am able to get and put smaller files from the UPS using FTP and SCP.

Here is some information about my UPS, but this does happen with other UPS that have AP9631/9630 NMC.


Hardware Factory
---------------
Model Number: AP9631
Serial Number: [Serial Number]
Hardware Revision: 05
Manufacture Date: 08/22/2014
MAC Address: [Mac Address]
Management Uptime: 0 Days 1 Hour 46 Minutes

Application Module
---------------
Name: sumx
Version: v7.1.2
Date: Mar 21 2023
Time: 17:44:20

APC OS(AOS)
---------------
Name: aos
Version: v7.1.2
Date: Mar 21 2023
Time: 17:34:00

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.9
Date: Mar 27 2019
Time: 16:23:06

 

Model: Smart-UPS SRT 5000
SKU: SRT5KRMXLT
Serial Number: [Serial Number]
Firmware Revision: UPS 15.8 (ID1020)

 

Any ideas on why the file does not save at the end of the transfer? 

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