ups group outlet is off after ups performs self-test

Urle · ‎2025-09-16

hello
My Smart-UPS SRT 10000 log says it is doing a self test but after that all the grub outlets are off. The log also says it is off due to sequence but I didn't set any off schedule, why is that?

my log :

09/17/2025 07:41:16 Device UPS: Self-Test passed.
09/17/2025 07:40:55 Device UPS: Self-Test started by automatic timer.
09/17/2025 07:40:53 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on.
09/17/2025 07:40:53 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on.
09/17/2025 07:40:53 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on.
09/17/2025 07:40:53 Device UPS: The power for the main outlet group, Unswitched Group, is now turned on.
09/17/2025 07:40:52 Device UPS: The output power is now turned on.
09/17/2025 07:40:51 Device UPS: Switched outlet group 3, Outlet Group 3, has been commanded to turn on, sequenced.
09/17/2025 07:40:51 Device UPS: Switched outlet group 2, Outlet Group 2, has been commanded to turn on, sequenced.
09/17/2025 07:40:51 Device UPS: Switched outlet group 1, Outlet Group 1, has been commanded to turn on, sequenced.
09/17/2025 07:40:50 Device UPS: Main outlet group, Unswitched Group, has been commanded to turn on, sequenced.
09/17/2025 07:40:08 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off.
09/17/2025 07:40:08 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off.
09/17/2025 07:40:08 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off.
09/17/2025 07:40:08 Device UPS: The power for the main outlet group, Unswitched Group, is now turned off.
09/17/2025 07:40:08 Device UPS: The output power is turned off.
09/17/2025 07:40:08 Device UPS: The graceful shutdown period has ended.
09/17/2025 07:40:07 Device UPS: Switched outlet group 3, Outlet Group 3, has been commanded to turn off, sequenced.
09/17/2025 07:40:07 Device UPS: Switched outlet group 2, Outlet Group 2, has been commanded to turn off, sequenced.
09/17/2025 07:40:07 Device UPS: Switched outlet group 1, Outlet Group 1, has been commanded to turn off, sequenced.
09/17/2025 07:40:07 Device UPS: Main outlet group, Unswitched Group, has been commanded to turn off, sequenced.
09/17/2025 07:38:55 Device UPS: Self-Test passed.
09/17/2025 07:38:34 Device UPS: Self-Test started by front panel.

Teken · ‎2025-09-17

Provide the following logs in their entirety minus any PI data you can delete / remove: Event, Data, UPS, Diagnostic

You may complete the following action items to help identify and narrow down possible root cause.

Cables: Disconnect all communications cables (USB, Serial, Ethernet) leading to the system and initiate a self test and report back the results.

If the problem is solved by doing so focus on this area such as PCSS, PCNS, SNMP, NMC.

If the problem is NMC related you may consider soft / hard booting the NMC. If soft booting doesn’t resolve the issue default the NMC to a factory state either via Web, CLI, Reset Pin.

If that doesn’t resolve the issue consider formatting the NMC by pressing and holding the reset pin for 20+ seconds or when the orange LED turns solid then blinks than release. The user settings and options will need to be defined again.

If the NMC is not on the latest firmware consider upgrading the same and report back the results. This step also helps to solve a possible firmware corruption by reloading the same.

Interim steps may be considered based on your environment and situation as listed below.

Default: Power down and disconnect all connected loads on the output. Using the LCD Menu -> Congratulations -> UPS -> Page 12 Default Settings -> Press OK to default the system to a factory state.