problem accessing 9630 on a 1000XLI

[Anonymous user]

Hi all.
I have a ups 1000xli with a 9630 card.
it seems I cannot access to this card neither using com nor using ethernet.
I tried:
1. connecting com port with the proprietary cable but I see nothing
2. connected to a dhcp server: the led flash orange but then flashing green
3. use Ip configuration wizard: initially it ask me ip data, but I cannot access via web
4. the arp address of the card is not present in my arp -a
5. resetting: same results
6. deeply resetting: same results
7. if I reset the card, after reboot it flash green/orande slowly

I tried different dhcp server with no luck.

I have other alternatives or the card is gone ?

thanks

[BillP]

if the card has LEDs, most likely it is not gone. an error may have been made in configuration.

a few questions:

1.) what version of the device IP configuration wizard are you trying? there have been recent updates to it so you will want to make sure you are using a version HIGHER than 3.0.1 to fix these issues - check apc.com for the latest version.

2.) if you don't want to do that, what terminal program are you using (putty, hyperterminal, etc)? what port settings? please let us know the EXACT steps you are taking when you are connecting the serial cable to the card and what is plugged in where.

let's start there - these cards rarely have an issue so hopefully we can get it to work.

thanks!

[Anonymous user]

Thank you very much for the reply.
This is the trace of dhcp between the server ant the 9630.
Could it helps ?
thanks.

14:26:12 dhcp,debug,packet server1 received discover with id 17541 from 0.0.0.0
14:26:12 dhcp,debug,packet secs = 32
14:26:12 dhcp,debug,packet ciaddr = 0.0.0.0
14:26:12 dhcp,debug,packet chaddr = 00:C0:B7:D7:EF:C8
14:26:12 dhcp,debug,packet Msg-Type = discover
14:26:12 dhcp,debug,packet Client-Id = 00-00-C0-B7-D7-EF-C8-00-00-00
14:26:12 dhcp,debug,packet Parameter-List = Domain-Server,Router,Subnet-Mask,Domain-Name,Unknown(66),Unknown(67),Unknown(13),NETBIOS-Name-Server,Vendor-Specific,Renewal-Time,Unknown(59),NTP-Server,Unknown(2),Host-Name
14:26:12 dhcp,debug,packet Class-Id = "APC"
14:26:12 dhcp,debug,packet Client-Id = 01-00-C0-B7-D7-EF-C8
14:26:12 dhcp,debug,packet Unknown(77) = 53-55-4D-58

14:26:12 dhcp,debug,packet server1 sending offer with id 17541 to 10.11.216.101
14:26:12 dhcp,debug,packet ciaddr = 0.0.0.0
14:26:12 dhcp,debug,packet yiaddr = 10.11.216.101
14:26:12 dhcp,debug,packet siaddr = 10.11.216.5
14:26:12 dhcp,debug,packet chaddr = 00:C0:B7:D7:EF:C8
14:26:12 dhcp,debug,packet Msg-Type = offer
14:26:12 dhcp,debug,packet Server-Id = 10.11.216.5
14:26:12 dhcp,debug,packet Address-Time = 259200
14:26:12 dhcp,debug,packet Router = 10.11.216.1
14:26:12 dhcp,debug,packet Subnet-Mask = 255.255.255.0
14:26:12 dhcp,warning server1 offering lease 10.11.216.101 for 00:C0:B7:D7:EF:C8 without success

[BillP]

depending on the firmware version of the card, the card is probably requiring a DHCP vendor cookie to be configured before it will accept its address.

check the attached guide on page # 71 on the PDF for information on that.

[Anonymous user]

It works!
Thank you ver much.

[Anonymous user · Accepted solution]

Hi all.
I have a ups 1000xli with a 9630 card.
it seems I cannot access to this card neither using com nor using ethernet.
I tried:
1. connecting com port with the proprietary cable but I see nothing
2. connected to a dhcp server: the led flash orange but then flashing green
3. use Ip configuration wizard: initially it ask me ip data, but I cannot access via web
4. the arp address of the card is not present in my arp -a
5. resetting: same results
6. deeply resetting: same results
7. if I reset the card, after reboot it flash green/orande slowly

I tried different dhcp server with no luck.

I have other alternatives or the card is gone ?

thanks