Symmetra 16KVA Intelligence Module Fault

[Anonymous user]

I have a Symmetra 16kVA Tower, and it has 2 intelligence modules built in. Just recently I started getting these: UPS: A main intelligence module fault exists. About 2 seconds later, another alert comes through that says its closed. Within the information, I can't figure out which intelligence module to replace. It's also weird to me that it keeps failing and then closing. Is there an explanation for that? And the intelligence modules are hot-swappable, right? Any help would be appreciated.

[Anonymous user]

JoeMomma,

I accidentally let the warranty expire and did not know it. I'm guessing that APC won't do much for me without the warranty option, which was why I was going down this path. Thoughts? Do they have a per incident support method?

Thanks in advance.

[upsguy_apc]

APC tech support will help you over the phone and try and diagnose your problem even without a contract. However if you require any parts for repair you will have to purchase them

[BillP]

Did you get this resolved with APC? I have the exact same UPS about 3 years old having the same issue. It will do the failure messages and then the no longer exists messages 5-6 times throughout the day for a day or two and then not do this at all for weeks. Did you try re-seating the main intelligence module or swapping them around with the UPS off? I was considering doing that myself.

[Anonymous user]

I have a Symmetra 16kVA Tower, and it has 2 intelligence modules built in. Just recently I started getting these: UPS: A main intelligence module fault exists. About 2 seconds later, another alert comes through that says its closed. Within the information, I can't figure out which intelligence module to replace. It's also weird to me that it keeps failing and then closing. Is there an explanation for that? And the intelligence modules are hot-swappable, right? Any help would be appreciated.

[Anonymous user · Accepted solution]

Hey Dan,

Did you ever get this resolved?

I have the exact same issue, and i noticed there were others in the thread with the same issue as well.

Best,

Larry