need the original cable for Smart UPS C1000

[jodyg64]

Hi,

I have an APC Smart-UPS that had been connected to our server via USB ports.  I was just forced to update to PowerChute Serial Shutdown Agent Version and communication has been lost.  There are three ports in the back of the device, a network RJ45 port, a port labeled serial that is similar to the network jack (RJ50?) and a USB port which is what we had been using.  I'm assuming with the new software, the serial port needs to be used.  I do not have the original cables that came with the device and would like to know specifically what I need to purchase to connect the device to our server.  I read somewhere about a DB9, but it's not clear to me as it relates to a cable.

Thank you!

[Teken]

You may refer to the following APC FAQ as to the correct cable and part number:

https://www.se.com/us/en/faqs/FA163632/

For the benefit of others who may stumble upon this thread it should be made clear the following:

All communication ports on the back of the APC UPS uses a base serial protocol but have different I/O interfaces such as RJ45, RJ50, USB, Radial Jack, DB9 (RS-232).

The UPS communicates using the APC Proprietary Smart Signaling / Simple Signaling.

Only one Serial port may be used at any one time unless the target device supports a Serial expander.

The RJ50 -> DB9 (RS-232) Serial cable will need a USB -> DB9 (RS-232) dongle adapter if required.

You may consider this StarTech model as it’s been certified for our Enterprise use for years:

StarTech.com 1 Port USB to Serial... https://www.amazon.ca/dp/B00GRP8EZU?ref=ppx_pop_mob_ap_share

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