how do i connect smart ups SRT5KXLI to external batteries pack SURT192XLBP

[BillP]

Hi there, we have recently bought a new Smart UPS SRT 5000 (P/N: SRT5KXLI) that needs to be connected to an external batteries pack (P/N: SURT192XLBP).

the question is that whereas the batteries pack has 2 connectors the Smart UPS has only one so which of those 2 connectors should I connect to the Smart UPS?

Thanks

[BillP · Accepted solution]

Hi Juan,

The new SRT units are not compatible with the older SURT battery packs.  There is no cross compatibility regarding external battery packs between the SRT and SURT series.  This is because of new battery features included in the SRT including enhanced battery reporting.

Regards,

[BillP]

Opps.. thanks for your fast response.

could you please let me know then the part-number of the appropriate external batteries pack?

Thanks

[BillP]

Hi,

The battery pack SKU is SRT192BP. The runtime chart can be found on the SRT5KXLI web page. 

[Anonymous user · Accepted solution]

Hello Sir, why there is no external BP detected in my ups after I finish upgrade the firmware of ups to 4.1. Can you please help me

[BillP]

Hi Lester,

What is the exact SKU of your UPS? Also, when you upgraded the firmware of the UPS is the battery pack attached?

[Anonymous user]

My question is up to how many battery packs can a Smart UPS SRT5000KXLI can support? Because i installed 2 battery packs already and on the third battery pack when I plugged the third battery pack it gives me an error of over voltage or something. Also if I update the firmware of UPS will it give the setting that i can install/mount more battery packs? Coz in the product manual i have read that it can support up to 10 battery packs.. Thank you sir..

Gerard

[Anonymous user · Accepted solution]

I have ups srt5000 ( srt5kxli) that need to be connected to 2 external batteries srt192bp 

The question is that whereas the batteries pack has 2 connectors and the smart ups has only one 

So witch of those connectors should i connect to the ups 

[Anonymous user · Accepted solution]

Hi there, we have recently bought a new Smart UPS SRT 5000 (P/N: SRT5KXLI) that needs to be connected to an external batteries pack (SRT192BP).

the question is that whereas the batteries pack has 2 connectors the Smart UPS has only one so which of those 2 connectors should I connect to the Smart UPS?

Thanks