error reset on SmartUPS

[Anonymous user]

I have a Smart UPS 1500 XLM that is showing:

Critical Alarm 1 Critical Alarm Present

* Site Wiring Fault

This error has been present for a couple of weeks, since the UPS was turned on in this facility, with no observable ill effects.

How do I reset this error?
Will it reset automatically once the error condition is resolved?

There have not been any new entries about this problem in the event log. I cannot tell if the problem has been fixed.

The UPS is in a CLEC on the other side of the US from me, so I only have network access to it.

What do you wise folks recommend?

Thanks
--
Matt Johnson

[TheNotoriousKMP_apc · Accepted solution]

Unfortunately the only troubleshooting can come from directly in front of the UPS.

With that, I'd recommend reseating the NMC and reseating the Power Module.