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Hi Sara,
Check two flat cables on MIZN board for loss connection:
1- Flat cable between MIZN and DALIN (XML10-XMB16)
2- Flat cable between MIZN and ALIN (XML09-XMA07)
If they are ok i think you must replace MIZN board. After replacement you need UPS TUNER software to setup UPS.
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Dear,
could you help me with the pin to pin of the cables that wire 2 parallel galaxy 5000 
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