Wrong events time in the PowerChute Business Edition Console

[svpr_apc]

This was originally posted on APC forums on 12/17/2013

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Hello,

Whenviewingevent logsthroughPowerchute Business Edition Consoleandthrough an agentPowerchute Business Edition,runningon the computer,the time of occurrencethe eventsdiffersby one hour.

All computers in a domain MS Windows Server 2012 and synchronize their time with a single time source (our time zone UTC+4:00 Moscow, St.Peterburg, Volgograd, there are no upcoming Daylight Saving Time changes). All computers on the network the same time.

Why console displays the wrong time?

[svpr_apc]

This was originally posted on APC forums on 12/17/2013

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Hello,

Whenviewingevent logsthroughPowerchute Business Edition Consoleandthrough an agentPowerchute Business Edition,runningon the computer,the time of occurrencethe eventsdiffersby one hour.

All computers in a domain MS Windows Server 2012 and synchronize their time with a single time source (our time zone UTC+4:00 Moscow, St.Peterburg, Volgograd, there are no upcoming Daylight Saving Time changes). All computers on the network the same time.

Why console displays the wrong time?

[BillP]

This reply was originally posted by Bill on APC forums on 12/17/2013

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Hi,

What version of PowerChute Business Edition Agent, Server, and Console are installed and, what version of Java is installed on the system?

[svpr_apc]

This was originally posted on APC forums on 12/18/2013

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Hi,

Software PowerChute Business Edition has the following versions:

• Console - 9.1.1 build 604
• Server - 9.0.1 build 606
• Agent - 9.0.3.604, we also have agent version 9.0.1.606 - it also reproduced the problem.

I downloaded the installation package of the PBE from the official website (http://www.apc.com/resource/include/techspec_index.cfm?base_sku=SMT1500RM2U&tab=software).

PowerChute Business Edition server was installed and configured earlier.

We use a Java from the installation package:

java version "1.6.0_19"

Java(TM) SE Runtime Environment (build 1.6.0_19-b04)

Java HotSpot(TM) Client VM (build 16.2-b04, mixed mode)

On one of our servers running another version of Java:

java version "1.7.0_25"

Java(TM) SE Runtime Environment (build 1.7.0_25-b16)

Java HotSpot(TM) Client VM (build 23.25-b01, mixed mode)

Bug with incorrect displaying time events reproduced on all servers.

[newborn_apc]

This was originally posted on APC forums on 3/31/2014

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Any solution ?.....

[newborn_apc]

This was originally posted on APC forums on 3/18/2014

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The same problem. Any solution?

[BillP]

This reply was originally posted by Bill on APC forums on 3/18/2014

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newborn,

Where are you located?

[newborn_apc]

This was originally posted on APC forums on 3/19/2014

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Moscow, Russia

[svpr_apc]

This was originally posted on APC forums on 3/21/2014

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I'm no from Moscow. But I still experiencing this problem. What should I do to resolve it?

[newborn_apc]

This was originally posted on APC forums on 3/21/2014

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Bump.

[newborn_apc]

This was originally posted on APC forums on 3/21/2014

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Any solution?

Hello?

[BillP]

This reply was originally posted by Angela on APC forums on 3/22/2014

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We're looking into it and will report back ASAP.

[BillP]

This reply was originally posted by Angela on APC forums on 4/1/2014

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last I knew, Bill P. was looking at this. Hopefully he can comment shortly.

[BillP]

This reply was originally posted by Bill on APC forums on 4/2/2014

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We have attempted to recreate the issue with no luck. Tested 2 server both had the Moscow timezone.  Both Console and Agent show the same time for both event and data logs.

Would you uninstall and reinstall Agent 9.0.3, Server 9.1.1, and Console 9.1.1 After doing that check on the Console scheduled shutdown screen when monitoring a 9.0.3 agent.  What time does it say is the current time at the Agent?  Do they match?

[svpr_apc]

This was originally posted on APC forums on 4/3/2014

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I checked the matching agent and console logs and now their data match each other.

I suppose that a possible reason may be setting Daylight Saving. We have this setting is disabled. Switching from winter to summer time and back not performed on all computers of our domain (earlier last Sunday in March in Russia Executes daylight saving time - now it does not). Perhaps in APC software used Daylight Saving Time changes?

[BillP]

This reply was originally posted by Bill on APC forums on 4/3/2014

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Thanks for the update.

There is a know issue with older Java versions that caused time to display wrong in the Moscow timezone and daylight saving time. My thinking is that the PCBE Server version 9.0.1 was / is pointing to Java 1.6.0_19 that would have the Java issue and the Agent version 9.0.3 would have been pointing to Java 1.7.0_25 that would not have the issue. You indicated Agent version 9.0.1 showed the same issue so I am not sure what was causing the issue.

Again, thanks for the update.

[svpr_apc]

This was originally posted on APC forums on 4/4/2014

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Thanks for your reply.

Can I update only Java that using PCBE server without removing the PowerChute Business Edition Server?

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 4/4/2014

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Hi,

Yes. You can update the Java version being used without uninstalling. The 2 options are

1 - To upgrade to a system wide Java version download and run the PowerChute Java Upgrade utility.   System wide Java version = Java used by other application that has been installed on the system.

2 - To upgrade private Java version run the PowerChute installer and upgrade the Server and or Agent to a newer version. Example: When PCBE Server version 9.0.1 is installed it will use private Java version 6.19. If the Server is upgraded to 9.1.1 it will now use private Java version 7.25.