Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

Wrong events time in the PowerChute Business Edition Console

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Wrong events time in the PowerChute Business Edition Console
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
svpr_apc
Crewman svpr_apc
Crewman

Posted: ‎2021-07-01 04:54 AM

0 Likes
17
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:54 AM

Wrong events time in the PowerChute Business Edition Console

This was originally posted on APC forums on 12/17/2013


Hello,

Whenviewingevent logsthroughPowerchute Business Edition Consoleandthrough an agentPowerchute Business Edition,runningon the computer,the time of occurrencethe eventsdiffersby one hour.

All computers in a domain MS Windows Server 2012 and synchronize their time with a single time source (our time zone UTC+4:00 Moscow, St.Peterburg, Volgograd, there are no upcoming Daylight Saving Time changes). All computers on the network the same time.

Why console displays the wrong time?

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This reply was originally posted by Bill on APC forums on 4/4/2014


Hi,

Yes. You can update the Java version being used without uninstalling. The 2 options are

1 - To upgrade to a system wide Java version download and run the PowerChute Java Upgrade utility.   System wide Java version = Java used by other application that has been installed on the system.

2 - To upgrade private Java version run the PowerChute installer and upgrade the Server and or Agent to a newer version. Example: When PCBE Server version 9.0.1 is installed it will use private Java version 6.19. If the Server is upgraded to 9.1.1 it will now use private Java version 7.25.

2275_pastedImage_0.png2283_pastedImage_2.png

See Answer In Context

Reply
Share
Replies 17
svpr_apc
Crewman svpr_apc
Crewman

Posted: ‎2021-07-01 04:54 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:54 AM

This was originally posted on APC forums on 12/17/2013


Hello,

Whenviewingevent logsthroughPowerchute Business Edition Consoleandthrough an agentPowerchute Business Edition,runningon the computer,the time of occurrencethe eventsdiffersby one hour.

All computers in a domain MS Windows Server 2012 and synchronize their time with a single time source (our time zone UTC+4:00 Moscow, St.Peterburg, Volgograd, there are no upcoming Daylight Saving Time changes). All computers on the network the same time.

Why console displays the wrong time?

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:54 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:54 AM

This reply was originally posted by Bill on APC forums on 12/17/2013


Hi,

What version of PowerChute Business Edition Agent, Server, and Console are installed and, what version of Java is installed on the system?

Reply
Share
svpr_apc
Crewman svpr_apc
Crewman

Posted: ‎2021-07-01 04:54 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:54 AM

This was originally posted on APC forums on 12/18/2013


Hi,

Software PowerChute Business Edition has the following versions:

  • Console - 9.1.1 build 604
  • Server - 9.0.1 build 606
  • Agent - 9.0.3.604, we also have agent version 9.0.1.606 - it also reproduced the problem.

I downloaded the installation package of the PBE from the official website (http://www.apc.com/resource/include/techspec_index.cfm?base_sku=SMT1500RM2U&tab=software).

PowerChute Business Edition server was installed and configured earlier.

We use a Java from the installation package:

java version "1.6.0_19"

Java(TM) SE Runtime Environment (build 1.6.0_19-b04)

Java HotSpot(TM) Client VM (build 16.2-b04, mixed mode)

On one of our servers running another version of Java:

java version "1.7.0_25"

Java(TM) SE Runtime Environment (build 1.7.0_25-b16)

Java HotSpot(TM) Client VM (build 23.25-b01, mixed mode)

Bug with incorrect displaying time events reproduced on all servers.

Reply
Share
newborn_apc
Crewman newborn_apc
Crewman

Posted: ‎2021-07-01 04:54 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:54 AM

This was originally posted on APC forums on 3/31/2014


Any solution ?.....

Reply
Share
newborn_apc
Crewman newborn_apc
Crewman

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This was originally posted on APC forums on 3/18/2014


The same problem. Any solution?

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This reply was originally posted by Bill on APC forums on 3/18/2014


newborn,

Where are you located?

Reply
Share
newborn_apc
Crewman newborn_apc
Crewman

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This was originally posted on APC forums on 3/19/2014


Moscow, Russia

Reply
Share
svpr_apc
Crewman svpr_apc
Crewman

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This was originally posted on APC forums on 3/21/2014


I'm no from Moscow. But I still experiencing this problem. What should I do to resolve it?

Reply
Share
newborn_apc
Crewman newborn_apc
Crewman

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This was originally posted on APC forums on 3/21/2014


Bump.

Reply
Share
newborn_apc
Crewman newborn_apc
Crewman

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This was originally posted on APC forums on 3/21/2014


Any solution?

Hello?

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This reply was originally posted by Angela on APC forums on 3/22/2014


We're looking into it and will report back ASAP.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This reply was originally posted by Angela on APC forums on 4/1/2014


last I knew, Bill P. was looking at this. Hopefully he can comment shortly.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This reply was originally posted by Bill on APC forums on 4/2/2014


We have attempted to recreate the issue with no luck. Tested 2 server both had the Moscow timezone.  Both Console and Agent show the same time for both event and data logs.

Would you uninstall and reinstall Agent 9.0.3, Server 9.1.1, and Console 9.1.1 After doing that check on the Console scheduled shutdown screen when monitoring a 9.0.3 agent.  What time does it say is the current time at the Agent?  Do they match?

Reply
Share
svpr_apc
Crewman svpr_apc
Crewman

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
764
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This was originally posted on APC forums on 4/3/2014


I checked the matching agent and console logs and now their data match each other.

I suppose that a possible reason may be setting Daylight Saving. We have this setting is disabled. Switching from winter to summer time and back not performed on all computers of our domain (earlier last Sunday in March in Russia Executes daylight saving time - now it does not). Perhaps in APC software used Daylight Saving Time changes?

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
763
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This reply was originally posted by Bill on APC forums on 4/3/2014


Thanks for the update.

There is a know issue with older Java versions that caused time to display wrong in the Moscow timezone and daylight saving time. My thinking is that the PCBE Server version 9.0.1 was / is pointing to Java 1.6.0_19 that would have the Java issue and the Agent version 9.0.3 would have been pointing to Java 1.7.0_25 that would not have the issue. You indicated Agent version 9.0.1 showed the same issue so I am not sure what was causing the issue.

Again, thanks for the update.

Reply
Share
svpr_apc
Crewman svpr_apc
Crewman

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
763
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This was originally posted on APC forums on 4/4/2014


Thanks for your reply.

Can I update only Java that using PCBE server without removing the PowerChute Business Edition Server?

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:55 AM

0 Likes
0
765
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 04:55 AM

This reply was originally posted by Bill on APC forums on 4/4/2014


Hi,

Yes. You can update the Java version being used without uninstalling. The 2 options are

1 - To upgrade to a system wide Java version download and run the PowerChute Java Upgrade utility.   System wide Java version = Java used by other application that has been installed on the system.

2 - To upgrade private Java version run the PowerChute installer and upgrade the Server and or Agent to a newer version. Example: When PCBE Server version 9.0.1 is installed it will use private Java version 6.19. If the Server is upgraded to 9.1.1 it will now use private Java version 7.25.

2275_pastedImage_0.png2283_pastedImage_2.png

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc