Windows Error Log show many Event ID 61456 "APC UPS Service" no Connection

[BillP]

Hello,

I have many Errors (between 1 and 10 per day) in my Windows Log on SBS 2008 with PowerChute. Then I open the Program by clicking on tray icon everything seems to be all right. There are no events for the last 24 weeks.

Does anybody else has this problem?

Should I upgrade to PowerChute Personal Edition V3.0.2? Is this version ok for SBS 2008?

Thank you very much!

Philipp

This is the Data from APC PowerShut Software:

Modell: Back-UPS RS 1500 LCD
Seriennummer: JB0827009086
Firmwareversion:  849.H1 .I
Datum des letzten manuellen Selbsttests: 08.02.2016
Ergebnis des letzten Selbsttests: Bestanden
RAM: 32 GB
Freier Speicherplatz auf der Festplatte: 21.961  MB
Softwareversion: PowerChute Personal Edition  2.1.1

This is the error:

- System
  - Provider
   [ Name]  APC UPS Service
  - EventID 61456
   [ Qualifiers]  0
   Level 2
   Task 0
   Keywords 0x80000000000000
  - TimeCreated
   [ SystemTime]  2016-02-05T13:26:40.000Z
   EventRecordID 2982637
   Channel Application
   Computer SBS2008.xxx.local
  - Security
   [ UserID]  S-1-5-18

[BillP · Accepted solution]

Hi,

The error indicates that PowerChute cannot communicate with the UPS. This can be caused by a momentary interruption on the system Universal Serial Bus (USB).

Since you are running an older version you could upgrade to 3.0.2 to see if the errors subside but if the issue is due to a system fault upgrading the software will not help.

We have not specifically tested SBS 2008 with PCPE 3.0.2 but I think it should work. You can download any of the listed installers i.e. Windows 7, 8, 10. All of the installers are the same.