Why windows server OS installed with powerchute not shutdown on UPS event

[BillP]

Hi all, need your advise. I have a APC smart UPS with AP9630 NMC. The UPS is connected to physical servers and VM hosts via local network. My problem is the physical servers with (windows server OS) installed with PCNS is not trigger for shut down when UPS is on battery mode but to my VM host it is working fine. I had configure PCNS event to shutdown the physical servers when it is on battery for 600 seconds. Your kindly help is very much appreaciated. Thank you in advance.

[BillP]

Hi,

I would need to see the EventLog.txt file, error.log, pcnsconfig.ini, from PCNS and config.ini from the AP9630 to troubleshoot this issue.

The PCNS files will be found in C:\Program Files\APC\PowerChute\group1 if you installed PCNS to the default path. 

[BillP]

Hi Bill, thank you for reply. May i know how can i download the config.ini file from AP9630?

[mitsmith_apc]

Hi Francis,

If you have a version 6 firmware revision the easiest way is going to about->support->generate files and dowload this will grab all the troubleshooting files including the config file in a .tar file. 

You can also use FTP. The instructions can be found at this link.

http://www.schneider-electric.us/en/faqs/FA156131

[BillP · Accepted solution]

Hi Michael, Thank you for reply. My NMC firmware version is 652.19.I . But i cannot get to download file in about->support ->generate files and download (refer the screenshot for my NMC).

I just noticed there are communication error between PCNS and NMC on both my physical servers (Windows OS) in the event log file during last time my UPS on battery mode. I think this is the cause of why the physical servers is not shut down.

I will report my result here after i test out on battery mode again. Thank you.