Ups Error: Connect Battery

[BillP]

This question was originally posted by Samaneh on APC forums on 5/20/2016

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I have a SRT10KXLI ups that I test it about 5 months ago and then Shutdown it, after 5 months I start it and now i have an error that " Connect Battery, Backup not Available"

[GirmaTaye_apc · Accepted solution]

This was originally posted on APC forums on 3/29/2017

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I had the same fault on the same model UPS is there any one have information how to solve this problem

[BillP · Accepted solution]

This reply was originally posted by Gareth on APC forums on 3/29/2017

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You will have to either replace the battery pack/s or take them out and charge them. They are probably dead if left to stand for 5 months but some smart chargers can revive the individual 12v batteries.