Ups Error: Connect Battery

[BillP]

I have a SRT10KXLI ups that I test it about 5 months ago and then Shutdown it, after 5 months I start it and now i have an error that " Connect Battery, Backup not Available"

[Anonymous user · Accepted solution]

I had the same fault on the same model UPS is there any one have information how to solve this problem

[BillP · Accepted solution]

You will have to either replace the battery pack/s or take them out and charge them. They are probably dead if left to stand for 5 months but some smart chargers can revive the individual 12v batteries.

[111111111111111111111111111111111]

I have some fault for the UPS SRT3000XLI, after backup time about 3 hours until UPS shutdown and when AC input restore why it doesn't auto restart.

[dpierce4776]

There could be several reasons why a UPS may not come back online after the AC is restored.

1. on the webpage under configuration > shutdown under the section titled "PowerChute Shutdown Parameters" make sure that "Restart when power is restored" radio button is checked

2. The power to the UPS may not be in the proper frequency of missing a ground.

3. One or more of the batteries has gone bad

If you have the alert above then you have a bad battery. UPSs generally will not come on if they do not see AC and battery power.