Uninstall PowerChute Personal Edition on Windows 7

[BillP]

This question was originally posted by Chandra on APC forums on 7/19/2015

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I have tried to remove PowerChute Personal Edition in Windows 7 32bit. Followed instructions for manual removal. Cannot find any entry in Program Files or Registry for APC. Still getting error 3753 when trying to uninstall. Is there any other method for removal. I would like to do a clean installation from the download program.

[BillP]

This reply was originally posted by Angela on APC forums on 7/20/2015

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Hi,

Take a look here and see if the link in those post helps. 

http://forums.apc.com/spaces/7/ups-management-devices-powerchute-software/forums/general/3042/how-to...

[BillP]

This reply was originally posted by Chandra on APC forums on 7/20/2015

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Hi Angela,

I followed the instructions from the link. My problem is that the entries and registry keys that need to be removed are already gone. There are no files for APC in Program Files. There are no keys in registry for APC, but I still cannot uninstall or install PowerChute.

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 7/20/2015

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Hi,

Run this Microsoft fix https://support.microsoft.com/en-us/mats/program_install_and_uninstall It should resolve your issue.

[andyross_apc]

This was originally posted on APC forums on 7/20/2015

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Can you re-install it, or does it fail because it think's it's already there?

I should mention that when I uninstalled it on my computer, it didn't fully clean out the PnP info and the basic Windows power icon wouldn't show and couldn't be enabled. I had to go to Device Manager, find the 'APC UPS' entry under battery, then delete it WITH the option to remove drivers also checked. When I unplugged/replugged the USB cable, Windows detected it as the generic HID USB Battery and the power icon was restored.

[BillP]

This reply was originally posted by Chandra on APC forums on 7/21/2015

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Thanks Bill. That worked.