Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

Unable to login to NMC interface

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Unable to login to NMC interface
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
109
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:49 PM . Last Modified: ‎2024-03-12 01:07 AM

0 Likes
2
919
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:49 PM . Last Modified: ‎2024-03-12 01:07 AM

Unable to login to NMC interface

Hi support,

Good day. I'm doing some notification testing in my NMC AP9630. When I performed the email notification settings, it keeps on rebooting my NMC and after few reboot, it shows the error message as per attachment.

Any idea on resolving this issue?

Thank you.

Best regards,

Kong

Attachments
Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:49 PM . Last Modified: ‎2024-03-12 01:07 AM

0 Likes
0
916
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:49 PM . Last Modified: ‎2024-03-12 01:07 AM

Are you using Gmail by chance for email? By design, if the Network Management Card is unable to boot after six unsuccessful attempts, this error message could also be displayed. This is a form of a reboot loop and it can be caused by a configuration issue or potentially a firmware bug based on a particular configuration item, such as email. Because you configured email right before it occurred, I asked if you're using Gmail because I've seen it recently with that specifically.

The easiest thing will be to log in via telnet/SSH when you see this screen in your attachment, see if you can run the logzip command to generate a .tar file, then FTP or SSH to the NMC into the /dbg directory and download a folder that should be there called debug_.tar. I can look at these logs and see if I see the error I am familiar with. With other customers, we've pinpointed it to a DNS issue as well so then I'd be more interested in what you're using for DNS with this Gmail configuration to see if we can address it.

These log files can also show the firmware version. I assume you have the correct application version if you got in to configure email but knowing the version will be helpful to. The error can also because by the wrong application being loaded (such as loading Symmetra when you have a Smart-UPS model) as Cristian said. By what you've described, I am doubtful if that is the case though.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 2
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:49 PM . Last Modified: ‎2024-03-12 01:07 AM

0 Likes
0
917
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:49 PM . Last Modified: ‎2024-03-12 01:07 AM

hi Kong , you need to upgrade your firmware,  here you have to download the firmware that agree with your ups, is an executable,

http://www.apc.com/shop/ca/en/products/UPS-Network-Management-Card-2/P-AP9630?isCurrentSite=true

regards,

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 10:49 PM . Last Modified: ‎2024-03-12 01:07 AM

0 Likes
0
917
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 10:49 PM . Last Modified: ‎2024-03-12 01:07 AM

Are you using Gmail by chance for email? By design, if the Network Management Card is unable to boot after six unsuccessful attempts, this error message could also be displayed. This is a form of a reboot loop and it can be caused by a configuration issue or potentially a firmware bug based on a particular configuration item, such as email. Because you configured email right before it occurred, I asked if you're using Gmail because I've seen it recently with that specifically.

The easiest thing will be to log in via telnet/SSH when you see this screen in your attachment, see if you can run the logzip command to generate a .tar file, then FTP or SSH to the NMC into the /dbg directory and download a folder that should be there called debug_.tar. I can look at these logs and see if I see the error I am familiar with. With other customers, we've pinpointed it to a DNS issue as well so then I'd be more interested in what you're using for DNS with this Gmail configuration to see if we can address it.

These log files can also show the firmware version. I assume you have the correct application version if you got in to configure email but knowing the version will be helpful to. The error can also because by the wrong application being loaded (such as loading Symmetra when you have a Smart-UPS model) as Cristian said. By what you've described, I am doubtful if that is the case though.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of