UPS turned off due to low batery

[Anonymous user]

Hi All

I have a Smart-UPS RT10000 RM XL  which this morning shut down & 4 minutes latter started up again.

The Log shows:

9:00:10  UPS: The output power is turned off due to a low battery

9:00:12  UPS: The battery power is too low to support the load, if the power fails the UPS will be shut down immediately

9:00:14  UPS: The output power is now yurned om

It does a self check every two weeks, so last week the self test passed ok.

I've attached the full log as a pdf with voltages etc - which shows the capacity of the battery suddenly going down !

Very Weird

Power Config is set for a rated otput of 230Vac  / Bypass Upper 253 Vac / Bypass lower Voltage 161Vac

I saw someone else had a similar problem recently with a different model UPS.  (no resolution shown)

Message was edited by: Mike I've just added some more data for the last two weeks.  I initially thought it might have been triggered when power hit 240v but that's not the case looking at older data,    (240v is standard for NZ)

[Anonymous user]

could you download and attach the full event log include any events just prior to the battery charge started dropping to well after it ?  Thanks!

[Anonymous user]

Hi

when power fault ups is working or no?

when you replace battery for this ups ?

what serial NO. for UPS?

[Anonymous user]

The pdf file "log for two weeks"  is attached.  The only other events in the general log was a scheduled self test the week before which was fine.

[Anonymous user]

The UPS is still going - the battery lights show as charged, but it now fails a self test. (I waited over 12hrs before attempting this)

The red light is on above the battery icon. (see pic)

On Sunday when the fault occurred, I pulled the batteries & checked with a meter - they all had charge of 108v DC  so no battery array is obviously down.

The UPS did get grumpy with that & started reporting "The battery is not installed properly" followed a minute latter with

"The battery is now installed" 

The Serial Number of the Unit is: S1022000551

The batteries were Installed 30/8/10

[Anonymous user]

this error mean bad batteries  you have to replace your batteries and calibration UPS

life time for batteries is 3 to 5 years

thanks

[Anonymous user · Accepted solution]

Waiting for new batteries to arrive at the moment .......