UPS health

[1Lee]

On the 21st I had an alert that:

" 1 Critical Alarm Present The battery power is too low to support the load; if power fails, the UPS will be shut down immediately."

looking at logs the % capacity seems fine and the vbat seems unchanged

the Vmin and Vmax seem to have changed, is this utility voltage or some internal voltage measurement?

Meaning, is this something we should call an electrician for or something we should replace the unit/batteries for?

Date                Time                  Vmin      Vmax     Vout        Iout        %Wout  Freq       %Cap  Vbat      %VAout

8/23/2022	1:49:05 PM	204.4	205.9	208.2	12.56	60	59.93	100	218.1	42
8/23/2022	1:39:05 PM	203	205.9	208.2	12.56	61	60.01	100	218.1	43
8/23/2022	1:29:05 PM	203	205.9	208.2	12.32	60	59.97	100	218.1	42
8/20/2022	7:53:18 PM	207.3	207.3	208.2	12.32	60	59.99	100	218.1	42
8/20/2022	7:43:18 PM	207.3	208.8	208.2	12.32	60	60	100	218.1	42
8/20/2022	7:33:18 PM	208.8	208.8	208.2	12.24	58	60.01	100	218.1	42
8/20/2022	7:23:18 PM	208.8	208.8	208.2	12.32	60	60	100	218.1	42
8/20/2022	7:13:18 PM	207.3	208.8	208.2	13.12	64	60.03	100	218.1	44

[JonPro]

Hi @1Lee 

Thank you for using the SE Community Exchange! My name is Jon, your support specialist who will work with you on this query.

The Vmin and Vmax are the minimum and maximum input voltage that the UPS has sensed during the time that it had to capture the data.

To assist you better, kindly send us the debug file of the network management card through DM and we will take a look at it.  It would also help if you can share a screenshot of your runtime as well as the shutdown settings.

You may use the FAQs below as guides.

How can I download Event, Data, Configuration, and Debug files from my Network Management Card? 

If you have PowerChute Network Shutdown installed on a computer, we can also gather the files from the app.

Files to gather when troubleshooting PowerChute Network Shutdown 3.1, 4.x, and PowerChute Business E...