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Posted: 2021-06-30 10:23 PM . Last Modified: 2024-03-06 11:04 PM
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Posted: 2021-06-30 10:23 PM . Last Modified: 2024-03-06 11:04 PM
Hi There,
We have plugged in USB Cable from APC USB UPS to server and we can see it installed in Device Manager as shown in Image below.
But when we are trying to Add the device to APC PowerChute Business Edition Deluxe Software it is not showing that Device.
Can I please get some suggestion re this.
Thanks,
Jatin
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Posted: 2021-06-30 10:24 PM . Last Modified: 2024-03-06 11:03 PM
I think the HID UPS Battery in the device manager should update to an APC version with the software, you may be able to right click and update manually, then untick the show compatible hardware to see if the APC option is there, click that and then powerchute will detect it.
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Posted: 2021-06-30 10:23 PM . Last Modified: 2024-03-06 11:04 PM
Hi,
Is the UPS not being discovered by the PowerChute Server and Console or is the UPS not being discovered when you attempt to install the PowerChute Agent? Also, What model Smart-UPS are you attempting to communicate with?
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Posted: 2021-06-30 10:24 PM . Last Modified: 2024-03-06 11:04 PM
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Posted: 2021-06-30 10:24 PM . Last Modified: 2024-03-06 11:04 PM
Hi Bill,
Yes it is not getting discovered by the server and console.
Model: APC Smart-Ups 750
Thanks,
Jatin
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Posted: 2021-06-30 10:24 PM . Last Modified: 2024-03-06 11:04 PM
Hi,
Can you log into the PowerChute Agent web interface and if so does the web interface show that the UPS and the Agent are communicating? To log into the Agent web interface open a web browser (Internet Explore, Firefox, Chrome) and enter https://
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Posted: 2021-06-30 10:24 PM . Last Modified: 2024-03-06 11:04 PM
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Posted: 2021-06-30 10:24 PM . Last Modified: 2024-03-06 11:04 PM
Hi,
The PowerChute Server is not discovering the Agent because there is a communication error between the Agent and the UPS. What is the model and Serial numbers of the UPS and what version of PowerChute Agent, Server, and Console are installed? Also, What communications cable is attached between the UPS and computer?
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Posted: 2021-06-30 10:24 PM . Last Modified: 2024-03-06 11:04 PM
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Posted: 2021-06-30 10:24 PM . Last Modified: 2024-03-06 11:04 PM
Hi Bill,
Details as below:
Thanks,
Jatin
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Posted: 2021-06-30 10:24 PM . Last Modified: 2024-03-06 11:04 PM
Hi,
Uninstall the PowerChute Agent and then reinstall. When installing verify that the UPS is discovered by the installer. Once the Agent is reinstall log into the Agent web interface to verify communication is established. If communication has been established open the Console and add the Agent to the PowerChute Server.
NOTE: When installing the Agent be sure to use the same user name and password and used with the PowerChute Server.
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Posted: 2021-06-30 10:24 PM . Last Modified: 2024-03-06 11:03 PM
I think the HID UPS Battery in the device manager should update to an APC version with the software, you may be able to right click and update manually, then untick the show compatible hardware to see if the APC option is there, click that and then powerchute will detect it.
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