UPS: The output power is turned off

[Anonymous user]

Had a Smart-UPS 1500 RM unit today that apparently just stopped sending power out. Just curious if this is a bug of some sort or if the unit has just gone bad?

[BillP]

hi, can you please post your full event.txt from your NMC. instructions to do so can be found here -> http://nam-en.apc.com/app/answers/detail/a_id/9321

any number of things could have happened so reviewing the full log should shed some light. thanks.

[Anonymous user]

There really isn't anything before the event.


Date Time Event Code
05/09/2011 14:47:45 System: FTP user 'XXXX' logged in from xxx.xxx.xxx.xxx 0x0016
05/09/2011 12:29:29 System: Web user 'XXXX' logged in from xxx.xxx.xxx.xxx 0x001F
05/09/2011 12:26:01 System: Web user 'XXXX' logged in from xxx.xxx.xxx.xxx 0x0015
05/09/2011 12:02:04 System: Web user 'XXXX' logged in from xxx.xxx.xxx.xxx. 0x001F
05/09/2011 11:58:13 UPS: Passed a self-test. 0x0105
05/09/2011 11:57:57 UPS: The output power is now turned on. 0x0113
05/09/2011 11:57:57 UPS: Started a self-test. 0x0137
05/09/2011 11:56:07 System: Web user 'XXXX' logged in from xxx.xxx.xxx.xxx. 0x0015
05/09/2011 10:24:08 UPS: The output power is turned off. 0x0114
05/09/2011 03:29:06 System: Set Daylight Saving Time. 0x003D
05/09/2011 03:29:06 System: Set Date or Time. 0x0021
05/08/2011 03:28:52 System: Set Daylight Saving Time. 0x003D
05/08/2011 03:28:52 System: Set Date or Time. 0x0021
05/07/2011 03:28:42 System: Set Daylight Saving Time. 0x003D
05/07/2011 03:28:42 System: Set Date or Time. 0x0021
05/06/2011 03:28:12 System: Set Daylight Saving Time. 0x003D
05/06/2011 03:28:12 System: Set Date or Time. 0x0021
05/05/2011 03:27:56 System: Set Daylight Saving Time. 0x003D
05/05/2011 03:27:56 System: Set Date or Time. 0x0021
05/04/2011 03:27:03 System: Set Daylight Saving Time. 0x003D
05/04/2011 03:27:03 System: Set Date or Time. 0x0021
05/03/2011 03:26:36 System: Set Daylight Saving Time. 0x003D
05/03/2011 03:26:36 System: Set Date or Time. 0x0021
05/02/2011 03:25:51 System: Set Daylight Saving Time. 0x003D
05/02/2011 03:25:51 System: Set Date or Time. 0x0021
05/01/2011 03:25:24 System: Set Daylight Saving Time. 0x003D
05/01/2011 03:25:24 System: Set Date or Time. 0x0021
04/30/2011 03:24:42 System: Set Daylight Saving Time. 0x003D
04/30/2011 03:24:42 System: Set Date or Time. 0x0021
04/29/2011 03:24:40 System: Set Daylight Saving Time. 0x003D
04/29/2011 03:24:40 System: Set Date or Time. 0x0021
04/28/2011 03:24:31 System: Set Daylight Saving Time. 0x003D
04/28/2011 03:24:31 System: Set Date or Time. 0x0021
04/27/2011 15:46:29 UPS: No longer on battery power. 0x010A
04/27/2011 15:46:16 UPS: On battery power in response to an input power problem. 0x0109
04/27/2011 03:24:16 System: Set Daylight Saving Time. 0x003D
04/27/2011 03:24:16 System: Set Date or Time. 0x0021

[BillP]

can you get us the model and serial number from the back of the UPS? or at least the serial number? i am guessing this is an SUA1500RM2U. you can just give the first several digits of the serial number - QS0451 or whatever.

we'd all be guessing at what happened..serial number will tell us the age. we will have to keep on it. how did you turn it back on? button on the front or via NMC command? were any LEDs flashing on it - if anyone saw it when the power was off?

[Anonymous user]

The first 7 of the SN is AS06441.
If the information on the device is correct, the batteries are from 2006.

I was still able to connect to the device and issued the restart command from UPS/Control.

Unfortunately we had a server down because of this (someone was dumb enough to plug both power cords into the same APC), so I needed to get the device up ASAP so I did not have time to have someone check the front of the unit for any lights.

[BillP · Accepted solution]

yeah, it is hard to say. i'd keep an eye on it. as you said, there was nothing else in the log to indicate any other major issues going on.