UPS: The output power is turned off. 0x0114

[Stephen11982]

Network Management Card AOS v6.8.2
Smart-UPS & Matrix-UPS APP v6.8.0
Model: Smart-UPS SRT 5000
Firmware Revision: UPS 04.7 (ID1013)

I'm trying to determine why my UPS turned off output power without switching to battery. We were doing a generator test, and 2 UPS' turned off output power at the same time. Here is the relevant log entries for the time period.

05/27/2025 15:46:45 Device UPS: No longer on battery power. 0x010A
05/27/2025 15:46:44 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
05/27/2025 15:46:44 Device UPS: Bypass not in range ; distorted waveform. 0x020F
05/27/2025 15:46:43 Device UPS: On battery power in response to distorted input. 0x0109
05/27/2025 15:39:18 Device UPS: Self-Test passed. 0x01D2
05/27/2025 15:38:58 Device UPS: Self-Test started by automatic timer. 0x0137
05/27/2025 15:38:57 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134
05/27/2025 15:38:57 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134
05/27/2025 15:38:57 Device UPS: The output power is now turned on. 0x0113
05/27/2025 15:38:49 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
05/27/2025 15:38:48 Device UPS: Switched outlet group 2, Outlet Group 2, has been commanded to shutdown with on delay. 0x0174
05/27/2025 15:38:48 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135
05/27/2025 15:38:48 Device UPS: Switched outlet group 1, Outlet Group 1, has been commanded to shutdown with on delay. 0x0174
05/27/2025 15:38:48 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135
05/27/2025 15:38:48 Device UPS: Bypass not in range ; distorted waveform. 0x020F
05/27/2025 15:38:48 Device UPS: The output power is turned off. 0x0114
05/27/2025 15:38:48 Device UPS: The graceful shutdown period has ended. 0x014F
05/22/2025 04:51:31 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
05/22/2025 04:51:31 Device UPS: Bypass not in range ; either frequency or voltage. 0x020F
05/15/2025 19:48:30 Device UPS: Self-Test passed. 0x01D2

[Teken]

The two systems believe the power outputted by the generator is outside of the user settings / operating range and considered (Dirty).

The event logs clearly state this as wave form, frequency, and voltage. You may consider adjusting the transfer voltage, sensitivity, frequency, and slew rate to a wider range and report back the results.

You may find none of the above will change the results because the output from the generator exceeds the defined limits of the UPS.

Lastly, you’ll probably find this generator is outputting excessive THD in both 1st / 3rd harmonics. 

Show me the event, data, ups logs for both units along with the settings for these two systems.

Questions Ask . . . 👍

[DavidGu]

I got the same problem with my APC SMART 3000 UPS in just a few days ago, the firmware is also 04.7, I was suggested to upgrade the firmware to a higher version. As said, it might be a bug with the current version.

[Teken]

None of the current firmware updates will resolve dirty power being present. The OP will need to provide the relevant logs and factual data from a power quality meter.

As the UPS doesn’t have the ability to capture and display the required information as it relates to power quality.

Questions Ask . . . 👍