UPS: The local network management interface-to-UPS communication not established. 0x0102

[daave]

I have a AP9630 that has lost communication to the UPS after and update to the firmware.  It's been months since this happened, as I have not been able to shut down the load until now.  I have shut down al loads, reset the mgmnt card, and also tried removing it for 30 seconds and then plugging git back in.

UPS Model: SMT2200RM2U

Card Model: AP9630

Attaching info and data, etc.

More info:

Hardware Factory
Model Number
AP9630
Serial Number
ZA1410017745
Hardware Revision
05
Manufacture Date
03/10/2014
MAC Address
00 C0 B7 85 10 3D
Management Uptime
0 Days 0 Hours 1 Minute
Application Module
Name
px2
Version
v6.5.0
Date
Jul 20 2017
Time
17:28:24
APC OS (AOS)
Name
aos
Version
v6.5.0
Date
Jun 9 2017
Time
13:41:00
APC Boot Monitor
Name
bootmon
Version
v1.0.8
Date
Apr 8 2014
Time
10:59:40

[daave · Accepted solution]

Replying to my own question here...

I updated the firmware to 6.9.6 from here:

https://www.se.com/us/env/product/SFSUMX696/ups-network-management-card-v6-9-6-firmware-for-smartups...

That resolved the communications issue.

[Shaun]

Hi @daave,

Can I ask where you found the firmware you originally installed - the wrong one?

I ask because you're the second user I've seen install this exact firmware (px2 6.5.0) on a SmartUPS in the space of a week or two, and I'm not a big believer in coincidence - so I'm wondering what's going wrong where that this is showing up as a good search result for the SmartUPS.

You've already found exactly the solution I'd provide as well - I'm just curious if we can tweak something to help people find the right firmware the first time.

Thanks,

  Shaun

[daave]

Sorry; it was months ago, and I just don't recall.  I would have simply come to the SE web site, done a search for my product and downloaded the latest version, which is exactly what I did this time as well.