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'UPS Not Found' error on AP9630 Card

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Anonymous user
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Posted: ‎2021-07-08 11:25 PM . Last Modified: ‎2024-02-14 11:55 PM

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Posted: ‎2021-07-08 11:25 PM . Last Modified: ‎2024-02-14 11:55 PM

'UPS Not Found' error on AP9630 Card

Dear all

Recently logged in and discover an error 'Lost communication to UPS'.

Upgraded the Firmware got from the website and the information (About-Network) below 

However, after upgrade, error 'UPS Not Found' shown. Cannot connect to the UPS.

 

Thank you in advance for your help.

 

About- Network:

Factory Information
Hardware Factory
Model Number
AP9630
Hardware Revision
05
Manufacture Date
11/10/2011
Application Module
Name
sy
Version
v6.7.2
Date
Jan 24 2019
Time
17:39:40
APC OS (AOS)
Name
aos
Version
v6.7.2
Date
Jan 24 2019
Time
16:59:36
APC Boot Monitor
Name
bootmon
Version
v1.0.8
Date
Apr 8 2014
Time
10:59:40
Daryl
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  • UPS Management Devices & PowerChute Software
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B-DoubleE_apc
Commander B-DoubleE_apc
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Posted: ‎2021-07-08 11:25 PM . Last Modified: ‎2024-02-14 11:55 PM

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Posted: ‎2021-07-08 11:25 PM . Last Modified: ‎2024-02-14 11:55 PM

Hi Daryl

What type of unit is the NMC installed in? Many different systems require their own particular firmware revision. SY (what was originally loaded) is the firmware for the Symmetra LX/RM, SUMX (what is loaded now) is the firmware for single phase SmartUPS and Matrix units, etc.

See Answer In Context

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BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-08 11:25 PM . Last Modified: ‎2024-02-14 11:55 PM

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Posted: ‎2021-07-08 11:25 PM . Last Modified: ‎2024-02-14 11:55 PM

Hi,

If your UPS is a Smart-UPS you have installed the wrong firmware. You need to install SFSUMX672. 

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Anonymous user
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Posted: ‎2021-07-08 11:25 PM . Last Modified: ‎2024-02-14 11:55 PM

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Posted: ‎2021-07-08 11:25 PM . Last Modified: ‎2024-02-14 11:55 PM

Hi Bill

Thanks for your reply. The link given is the firmware version currently installed on the UPS, and the same error still experiencing now..

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B-DoubleE_apc
Commander B-DoubleE_apc
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Posted: ‎2021-07-08 11:25 PM . Last Modified: ‎2024-02-14 11:55 PM

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Posted: ‎2021-07-08 11:25 PM . Last Modified: ‎2024-02-14 11:55 PM

Hi Daryl

What type of unit is the NMC installed in? Many different systems require their own particular firmware revision. SY (what was originally loaded) is the firmware for the Symmetra LX/RM, SUMX (what is loaded now) is the firmware for single phase SmartUPS and Matrix units, etc.

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