'UPS Not Found' error on AP9630 Card

[Daryl832_apc]

This was originally posted on APC forums on 5/23/2019

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Dear all

Recently logged in and discover an error 'Lost communication to UPS'.

Upgraded the Firmware got from the website and the information (About-Network) below 

However, after upgrade, error 'UPS Not Found' shown. Cannot connect to the UPS.

Thank you in advance for your help.

About- Network:

Factory Information

Hardware Factory

Model Number

AP9630

Hardware Revision

05

Manufacture Date

11/10/2011

Application Module

Name

sy

Version

v6.7.2

Date

Jan 24 2019

Time

17:39:40

APC OS (AOS)

Name

aos

Version

v6.7.2

Date

Jan 24 2019

Time

16:59:36

APC Boot Monitor

Name

bootmon

Version

v1.0.8

Date

Apr 8 2014

Time

10:59:40

Daryl

[BillP]

This reply was originally posted by Bill on APC forums on 5/28/2019

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Hi,

If your UPS is a Smart-UPS you have installed the wrong firmware. You need to install SFSUMX672. 

[Daryl832_apc]

This was originally posted on APC forums on 5/31/2019

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Hi Bill

Thanks for your reply. The link given is the firmware version currently installed on the UPS, and the same error still experiencing now..

[B-DoubleE_apc · Accepted solution]

This was originally posted on APC forums on 5/31/2019

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Hi Daryl

What type of unit is the NMC installed in? Many different systems require their own particular firmware revision. SY (what was originally loaded) is the firmware for the Symmetra LX/RM, SUMX (what is loaded now) is the firmware for single phase SmartUPS and Matrix units, etc.