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Posted: 2021-07-28 10:25 PM
This was originally posted on APC forums on 11/25/2016
Hi, I'm coming to the office a few days now and everyday i find the UPS is off. When i switch in on and check the logs, the below is some of what i find:
Event Log
11/26/2016 | 06:04:23 | Device | UPS: Bypass not in range ; low voltage. |
11/26/2016 | 06:04:22 | Device | UPS: The output power is turned off. |
11/26/2016 | 06:04:22 | Device | UPS: No longer in bypass. |
11/25/2016 | 17:21:25 | Device | UPS: In bypass in response to an internal hardware fault. |
11/25/2016 | 17:21:25 | Device | UPS: A power factor correction fault exists. |
UPS Details:
Model: | Smart-UPS SRT 10000 |
SKU: | SRT10KXLI |
Serial Number: | QS1422171400 |
Firmware Revision: | UPS 01.4 (ID1002) |
Manufacture Date: | 05/31/2014 |
Apparent Power Rating: | 10000 VA |
Real Power Rating: | 10000 W |
Battery SKU: | APCRBC140 |
Attached is the event log and debug log.
Best Regards,
Dudley
Posted: 2021-07-28 10:25 PM
This reply was originally posted by Angela on APC forums on 11/29/2016
Hi Dudley,
For this type of issue, I suggest you contact your local support office ideally. I suspect you may have a hardware issue on the UPS that the local team can check with you in detail.
I don't think it will solve the issue ( it could improve the logging/information detail you are seeing)... but there are firmware updates available for your UPS and the on board management interface.
For the network management card, AOS/sumx 6.4.6 is available (you have 6.0.7) and for the UPS, you have 01.4 and 04.4 is available. You may want to contact support first as I am not sure if this is worthwhile to do, especially for the UPS, because I think it requires a power down. Upgrading the management card inside the UPS does not.
Here are some instructions/knowledge base articles to check if you want to proceed or just at least review:
http://www.apc.com/us/en/faqs/FA279197 - upgrading your SRT with the firmware upgrade wizard we have (read first and includes the firmware you need)
http://www.apc.com/us/en/faqs/FA281753 - upgrading your SRT using the onboard network management card interface
http://www.apc.com/shop/mk/en/products/UPS-Network-Management-Card-v6-4-6-Firmware-for-Smart-UPS-Gal... - where to get the management card firmware
http://www.apc.com/us/en/faqs/FA156047 - how to upgrade your onboard network management card after you download the firmware
Posted: 2021-07-28 10:25 PM
This reply was originally posted by Angela on APC forums on 11/29/2016
Hi Dudley,
For this type of issue, I suggest you contact your local support office ideally. I suspect you may have a hardware issue on the UPS that the local team can check with you in detail.
I don't think it will solve the issue ( it could improve the logging/information detail you are seeing)... but there are firmware updates available for your UPS and the on board management interface.
For the network management card, AOS/sumx 6.4.6 is available (you have 6.0.7) and for the UPS, you have 01.4 and 04.4 is available. You may want to contact support first as I am not sure if this is worthwhile to do, especially for the UPS, because I think it requires a power down. Upgrading the management card inside the UPS does not.
Here are some instructions/knowledge base articles to check if you want to proceed or just at least review:
http://www.apc.com/us/en/faqs/FA279197 - upgrading your SRT with the firmware upgrade wizard we have (read first and includes the firmware you need)
http://www.apc.com/us/en/faqs/FA281753 - upgrading your SRT using the onboard network management card interface
http://www.apc.com/shop/mk/en/products/UPS-Network-Management-Card-v6-4-6-Firmware-for-Smart-UPS-Gal... - where to get the management card firmware
http://www.apc.com/us/en/faqs/FA156047 - how to upgrade your onboard network management card after you download the firmware
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