UPS: In bypass in response to an internal hardware fault.

[dudleychidziva_apc]

Hi, I'm coming to the office a few days now and everyday i find the UPS is off. When i switch in on and check the logs, the below is some of what i find:

Event Log

11/26/2016	06:04:23	Device	UPS: Bypass not in range ; low voltage.
11/26/2016	06:04:22	Device	UPS: The output power is turned off.
11/26/2016	06:04:22	Device	UPS: No longer in bypass.
11/25/2016	17:21:25	Device	UPS: In bypass in response to an internal hardware fault.
11/25/2016	17:21:25	Device	UPS: A power factor correction fault exists.

UPS Details:

Model:	Smart-UPS SRT 10000
SKU:	SRT10KXLI
Serial Number:	QS1422171400
Firmware Revision:	UPS 01.4 (ID1002)
Manufacture Date:	05/31/2014
Apparent Power Rating:	10000 VA
Real Power Rating:	10000 W
Battery SKU:	APCRBC140

Attached is the event log and debug log.

Best Regards,

Dudley

[BillP · Accepted solution]

Hi Dudley,

For this type of issue, I suggest you contact your local support office ideally. I suspect you may have a hardware issue on the UPS that the local team can check with you in detail.

I don't think it will solve the issue ( it could improve the logging/information detail you are seeing)... but there are firmware updates available for your UPS and the on board management interface. 

For the network management card, AOS/sumx 6.4.6 is available (you have 6.0.7) and for the UPS, you have 01.4 and 04.4 is available. You may want to contact support first as I am not sure if this is worthwhile to do, especially for the UPS, because I think it requires a power down. Upgrading the management card inside the UPS does not.

Here are some instructions/knowledge base articles to check if you want to proceed or just at least review: 

http://www.apc.com/us/en/faqs/FA279197 - upgrading your SRT with the firmware upgrade wizard we have (read first and includes the firmware you need)

http://www.apc.com/us/en/faqs/FA281753 - upgrading your SRT using the onboard network management card interface

http://www.apc.com/shop/mk/en/products/UPS-Network-Management-Card-v6-4-6-Firmware-for-Smart-UPS-Gal...   - where to get the management card firmware

http://www.apc.com/us/en/faqs/FA156047 - how to upgrade your onboard network management card after you download the firmware