Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

Trying to keep ups from shutting down computers.

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Trying to keep ups from shutting down computers.
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
109
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

0 Likes
5
906
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

Trying to keep ups from shutting down computers.

We recently purchased the BN600MC to use at work.  We have three computers connected to it .  Two of the three are running security camera software on them and the other one runs software for automated credit card machines.  We have issues with the power going off for a second then back on.  The problem is that we don't want the ups to shut down the computers at all but just to keep them running for that second or two that the power goes off.  Last week the power went off one time and apparently the ups shut down the computers.  We don't want that to happen as we lose our ability to have our cameras and credit card machines running . This is at a location where there usually isn't anyone there to turn them back on so we don't know they are off until we either try to connect to them remotely or actually go to the site.  I am wondering what I need to do to keep the computers /ups from shutting down.  I can understand if it is a prolonged outage but our issues is the power going out for a second.  Any help/suggestions would be appreciated.  Thanks

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Anonymous user
Not applicable

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

0 Likes
0
906
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

Thanks Blue Sky.  I'll check to see which ones are what with it.  I knew it was close as far as the wattage goes.  Thanks again for the help.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 5
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

0 Likes
0
906
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

Although I am not sure exactly why your BN600MC is dropping power, it may be that the three computers are overloading that specific UPS.  Also, for mission critical applications such as credit card and security camera applications, I'd really consider a more robust UPS from, say, the SMT or SMX product lines.  More expensive for sure but certainly worth the peace of mind they would provide if you really have to keep the power on.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

0 Likes
0
906
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

I agree with BlueSky. If the equipment is mission critical I would suggest a more robust UPS like a SMT or SMX.

To answer the question why the systems powered down the leading causes are

1 UPS is overloaded

2 the battery is not connected properly

3 the equipment is plugged into the surge only outlets instead of the battery/surge outlets

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

0 Likes
0
906
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

Thanks Blue Sky & Bill P for your replies.  I will check out those other products.   I did find another post for someone that had a similar issue.  Their "fix" was to remove the data cord from the ups and that way it won't be able to send a signal to turn off the computers.  I tried that yesterday and it does work, but we're losing the benefit of the software.  At least that will work for the time being . 

Also a side question.  Aren't all of the outlets on the ups battery ones or only certain ones and if so how would we be able to tell the difference ?  Thanks again for the help !

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

0 Likes
0
906
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

I believe 4 of them are battery/surge protection and 4 are surge only protection.  The designations should be imprinted on the housing of the UPS as to which ones are which.  Just make sure your loads are plugged into the battery/surge side of the UPS and that the UPS can support all three of the computer for the length of time you need.  The BN600's rating is 360 watts and most computers are probably at or over 120 watts so your load may be close.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

0 Likes
0
907
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-01 04:00 AM . Last Modified: ‎2024-03-05 10:31 PM

Thanks Blue Sky.  I'll check to see which ones are what with it.  I knew it was close as far as the wattage goes.  Thanks again for the help.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of