The battery is not installed properly

[Anonymous user]

Why two "not installed"  "already installed" alarms occur frequently.      The UPS is Smart-UPS 3000 RM with AP9630 card.     It sounds the battery is new and from APC.       The product detail as below:

apc>about

E000: Success

Hardware Factory

---------------

Model Number:           AP9630

Serial Number:          ZA1241005544

Hardware Revision:      05

Manufacture Date:       10/04/2012

MAC Address:            00 C0 B7 98 A4 46

Management Uptime:      78 Days 17 Hours 59 Minutes

Application Module

---------------

Name:                   sumx

Version:                v5.1.7

Date:                   Dec  1 2011

Time:                   13:01:45

APC OS(AOS)

---------------

Name:                   aos

Version:                v5.1.7

Date:                   Nov 22 2011

Time:                   09:53:57

APC Boot Monitor

---------------

Name:                   bootmon

Version:                v1.0.2

Date:                   Jan 21 2010

Time:                   13:35:57

E000: Success

Status of UPS: On Line, Bad Battery, No Other Alarms Present

Last Transfer: Due to software command or UPS's test control

Runtime Remaining: 8 hr 30 min

Battery State Of Charge: 100.0 %

Output Voltage: 117.3 VAC

Output Frequency: 60.0 Hz

Output Watts Percent: 11.7 %

Output VA Percent: 11.7 %

Output Current: 3.00 A

Input Voltage: 117.3 VAC      --->I did check few times within 1 hour , sounds the input voltage is stable

Battery Voltage: 54.5 VDC

Internal Temperature: 36.9 C, 98.4 F

Self-Test Result: Not Available

Self-Test Date: 05/23/2014

Calibration Result: Not Available

Calibration Date: Unknown

[Anonymous user]

I tried to do self-test ,   it sounds all attached devices are rebooted , but the UPS doesn't reboot. 

apc>ups -st

E000: Success

State: On Line, Bad Battery, No Other Alarms Present

apc>about

E000: Success

Hardware Factory

---------------

Model Number:           AP9630

Serial Number:          ZA1241005544

Hardware Revision:      05

Manufacture Date:       10/04/2012

MAC Address:            00 C0 B7 98 A4 46

Management Uptime:      78 Days 18 Hours 26 Minute

apc>detstatus -all

E000: Success

Status of UPS: On Line, Bad Battery, No batteries installed, No Other Alarms Present

Last Transfer: Due to software command or UPS's test control

Runtime Remaining: 8 hr 30 min

Battery State Of Charge: 100.0 %

Output Voltage: 118.0 VAC

Output Frequency: 60.0 Hz

Output Watts Percent: 11.7 %

Output VA Percent: 11.7 %

Output Current: 3.00 A

Input Voltage: 118.0 VAC

Battery Voltage: 54.5 VDC

Internal Temperature: 36.9 C, 98.4 F

Self-Test Result: Invalid

Self-Test Date: 05/23/2014

Calibration Result: Not Available

Calibration Date: Unknown

[BillP · Accepted solution]

When you see this type of thing, it is likely the battery, or very rarely, the UPS and it's ability to detect that the battery is present. If a self test is not completing, it sounds like there is a problem with this battery and it's capability to support the load properly. I see a couple of instances in data.txt, where the battery voltage has dropped way down.

Anyway, if this is a genuine APC replacement battery, you'll need the serial number on that replacement battery and depending on what that is, a proof of purchase possibly, and then you'll want to pursue a replacement with tech support in my opinion. Something isn't right with it. If a new battery does not solve the issue (which I think is unlikely), then it may be a problem with the UPS. I doubt this because of the voltage drops in data.txt - they seemed to indicate an issue with the battery to me.

If it turns out it is not a genuine APC replacement battery, then you'd want to pursue a replacement with wherever it was purchased.