Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      • Protection & Control
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
    • EcoStruxure IT Help Center
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

Important Announcement: Community Back to Full Functionality

Dear Members, we are thrilled to announce that our Community is back to full functionality and that posts publication is now enabled again! We appreciate your patience during the last weeks. Learn more about our Community Guidelines. Thank you, Schneider Electric Community Team.

Testing SUA 1400 serial connection, without mgmt card?

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Testing SUA 1400 serial connection, without mgmt card?
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5027
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
Javik_apc
Lieutenant JG Javik_apc
Lieutenant JG

Posted: ‎2021-06-29 02:31 AM

0 Likes
1
329
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:31 AM

Testing SUA 1400 serial connection, without mgmt card?

This was originally posted on APC forums on 3/3/2011


Had a weird problem occur this last Tuesday. I have a tape backup server on an Smart-UPS 1400 which is set up to do scheduled shutdown every day, going to sleep at 5 am when the backups are done. All through the day, the UPS is in sleep mode so the office is quiet, then at 6pm the UPS wakes up and powers up the tape drive and server.

(Pictures are of earlier setup with another APC UPS that stopped working... welded relay?)

Photobucket

Photobucket

Photobucket

Every day it goes to sleep, wakes up, goes to sleep, wakes up, no problem.

Until Tuesday when PowerChute Business Edition started reporting it could not communicate with the UPS over serial. The server itself seemed okay, but I wasn't sure, so I took the UPS out to a computer lab and hooked it to the serial port of a lab computer. I then tried to use the PuTTY terminal software to see if the UPS was working correctly.

However, without a management card, it appears the UPS doesn't talk to the serial console in a known format. I could not get it to respond to 2400 baud 8-N1 or 9600 baud 8-N-1. I then dug out another spare SUA 1500 and tried it with two different APC serial cables, and it too does not respond to the serial console. I did not try installing PowerChute on the lab computer.

After all this fussing around I took both the spare and the original back to the server, and the spare was detected by PCBE. then I tried reconnecting the original UPS with the spare serial cable, and it worked. I then went back to the original APC serial cable, and now it worked with that too, where it would not work about three hours earlier.

I ended up saying "Whatever!" and rehooked it all back the way it was, and it's been shutting down and starting up again on schedule again the last two days. I am left having no idea why it stopped working, or why it started working again.

Edit: Added pictures of setup

Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
  • Tags:
  • console
  • pcbe
  • PowerChute
  • schedule
  • serial
  • sleep
  • smart_ups
  • terminal
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:31 AM

0 Likes
0
331
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:31 AM

This reply was originally posted by Angela on APC forums on 3/3/2011


those two models you mentioned are UPS-Link based UPSs which communicate in a proprietary communication language. thus, pressing enter at 2400 won't return anything. to test communication, you could try pressing Shift-Y to verify Smart Communication or Shift-A to try an alarm test. anything further about the language would need to be obtained on your own or via an NDA with APC. if you use PCBE its not really needed and the two items I supplied are good for testing communication.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Reply 1
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:31 AM

0 Likes
0
332
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:31 AM

This reply was originally posted by Angela on APC forums on 3/3/2011


those two models you mentioned are UPS-Link based UPSs which communicate in a proprietary communication language. thus, pressing enter at 2400 won't return anything. to test communication, you could try pressing Shift-Y to verify Smart Communication or Shift-A to try an alarm test. anything further about the language would need to be obtained on your own or via an NDA with APC. if you use PCBE its not really needed and the two items I supplied are good for testing communication.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc