System Start Up Configuration Failed

[reza48_apc]

This was originally posted on APC forums on 9/12/2020

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Hello 

I have a smart VT 40 kva ups with an error "system startup configuration error " how I could fix it ?

Thanks

 

[BillP]

This reply was originally posted by Gavan on APC forums on 9/16/2020

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Hi Reza,

I'd recommend that you contact you local support team, they should be able to help you.

-Gavan

[reza48_apc]

This was originally posted on APC forums on 9/16/2020

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Hi Gavan

Thanks for the recommendation but unfortunately in our country, we haven't any local support team. Furthermore, it's necessary to fix this problem as soon as possible because UPS installed in a hospital. I am an electronic engineer with 10 years of experience in installing, troubleshooting electronic equipment I would be appreciated to help me that how I could fix this problem.

best regard

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 9/16/2020

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HI,

We are sorry for your inconvenience. It is the Schneider Electrics policy that a trained field service engineer performs setup and configuration of 3phase UPS. Troubleshoot and direct assistance is handled by local/regional technical support. You will find local/regional support contact information at this link. https://www.apc.com/us/en/support/contact-us/index.jsp You will need to change the region in the upper left of the contact us web page.

If you cannot find the proper contact info, please post back and let us know your region. We will have the right team contact you at the e-mail address associate with your forum account.