Symmetra PX stuck on "Please Wait"

[Anonymous user]

Hi there,

apprechiating your help in the below issue i face with our symmetra PX,

it is stuck on "Please wait" on the Display Screen as per the picture and we wait for hours with no response, we skip the message go to log it shows "NO Communication with UPS" th MIM and RIM both have the left led is RED, please check the pictures attached

i tried the following with no results
1. remove all Power modules, battaries the the RIM and restarted with only the MIM
2. i reseated the SYCC
3. swaped the RIM & MIM
4. connected using the network management card web interface but it shows "NO UPS Found"
5. i connected using console to the SYCC and there is no devices

Note : when i set the static switch to ON the the 3rd and 4th leads in the MIM/RIM turns green but still the 1st left led is RED

i need to connect using console to the RIM how to do it and would is be useful ?

my Regards,
Ahmed

[BillP · Accepted solution]

hello.

i have never seen this error and also red LEDs on the intelligence modules so you may need to call technical support in your region.

i would make sure the UPS has acceptable battery voltage as the UPS cannot start if there is low DC. it sounds like there are other problems besides just no communication though is what i am getting at. have you seen any powerview or IM log indicating "system start up configuration fault?" is the UPS outputting voltage? are there any other interesting events in the log? how did you find this issue out?

in general, with no red LEDs on the IMs, we would do the following:

• make sure no random serial cables are attached/dangling to the computer display port which can interrupt communication
• remove management card and reboot powerview menu
• you could also try the opposite - remove powerview and reseat NMC and see if when the powerview is removed if there is communication.

if you don't get anywhere with this, you would need to contact technical support to troubleshoot items that only field service engineers/tech support can get and provide instructions for, such as IM logs.