Symmetra PX, Sys Power sply fail

Anonymous user · ‎2021-06-26

Hello there, we have a Sumetra PX working at the university and recently we detected an alarm in the equipment that says "Sys Power sply fail" and turned on a red light with a constant beep. What does it mean? The manual only says "contact customer support", What we can do? Best regards and waiting for you're answer...

BillP · ‎2021-06-26

Hello,

This is a System Power Supply fault which the user cannot do too much about. It will likely require a spare part and a Field Service Engineer (FSE) to be dispatched. You'll want to contact your local technical support with the UPS model/serial number to reach a resolution. It will require downloading logs and checking other diagnostics that only FSEs/service partners can do.

There is a System Power Supply in both the UPS and the XR Battery Frame it seems. Tech support will help you determine which part needs to be replaced and go from there.

See Answer In Context

BillP · ‎2021-06-26

Hello,

This is a System Power Supply fault which the user cannot do too much about. It will likely require a spare part and a Field Service Engineer (FSE) to be dispatched. You'll want to contact your local technical support with the UPS model/serial number to reach a resolution. It will require downloading logs and checking other diagnostics that only FSEs/service partners can do.

There is a System Power Supply in both the UPS and the XR Battery Frame it seems. Tech support will help you determine which part needs to be replaced and go from there.