Stack overrun. Task 31.

[BillP]

Hello everyone,
We installed our new Symmetra PX this week end and we had an alarm.

21.07.2009 02:16:42 System: Set Date or Time.
21.07.2009 01:15:41 System: Set Date or Time.
21.07.2009 00:14:41 System: Set Date or Time.
20.07.2009 23:14:42 System: Set Date or Time.
20.07.2009 22:16:08 UPS: Restored the local network management interface-to-UPS communication.
20.07.2009 22:15:45 System: Network service started. System IP is 172.27.16.222 from manually configured settings.
20.07.2009 22:15:45 System: Warmstart.
20.07.2009 22:15:24 System: Restarting. Stack overrun - Task 31.Stack overrun.
20.07.2009 22:14:33 System: Set Date or Time.
20.07.2009 21:14:33 System: Set Date or Time.
20.07.2009 20:14:33 System: Set Date or Time.
20.07.2009 19:14:33 System: Set Date or Time.
20.07.2009 18:13:33 System: Set Date or Time.

Where can it comes from?
Can this be a problem with the updating of the date and time synchronised with our NTP server?

We also use SNMPv1 for Acess.

thanks for your help!!
Sam

[BillP]

Hello everyone,
We installed our new Symmetra PX this week end and we had an alarm.

21.07.2009 02:16:42 System: Set Date or Time.
21.07.2009 01:15:41 System: Set Date or Time.
21.07.2009 00:14:41 System: Set Date or Time.
20.07.2009 23:14:42 System: Set Date or Time.
20.07.2009 22:16:08 UPS: Restored the local network management interface-to-UPS communication.
20.07.2009 22:15:45 System: Network service started. System IP is 172.27.16.222 from manually configured settings.
20.07.2009 22:15:45 System: Warmstart.
20.07.2009 22:15:24 System: Restarting. Stack overrun - Task 31.Stack overrun.
20.07.2009 22:14:33 System: Set Date or Time.
20.07.2009 21:14:33 System: Set Date or Time.
20.07.2009 20:14:33 System: Set Date or Time.
20.07.2009 19:14:33 System: Set Date or Time.
20.07.2009 18:13:33 System: Set Date or Time.

Where can it comes from?
Can this be a problem with the updating of the date and time synchronised with our NTP server?

We also use SNMPv1 for Acess.

thanks for your help!!
Sam

[voidstar_apc]

Hi Sam,

>
Can this be a problem with the updating of the date and time synchronised with our NTP server?
>

Most likely; task 31 on your system handles NTP.

To help us look into this issue, could you find out what application is loaded on the network management card? This is shown on the top of the telnet banner, for instance:

American Power Conversion               Network Management Card AOS      v3.6.1
(c) Copyright 2008 All Rights Reserved  ISX-RDP                          v3.5.7

or on the Web interface under administration->general->about

If it's an older version of the NMC application, we can try upgrading to the latest version and seeing if the problem persists.

[BillP]

Hello voidstar,
Thanks for your answer.
Here's what I found under Administration->General->About
Hardware Factory

Model Number: AP9617
Serial Number: ZA0635003905
Hardware Revision: A10
Manufacture Date: 08/22/2006
MAC Address: 00 C0 B7 81 96 42
Management Uptime: 2 Days 9 Hours 41 Minutes



Application Module

Name: sy3p
Version: v3.3.1
Date: 01/05/2007
Time: 16:33:45



APC OS (AOS)

Name: aos
Version: v3.3.4
Date: 01/05/2007
Time: 14:23:44

hope this can help!
Samy

[voidstar_apc · Accepted solution]

You're running version 3.3.1 of the Symmetra 3-Phase application. The latest is v3.5.8 which you can get here. We'll see if that solves the problem and take things from there.