Smart Ups 1500 Va requires battery replacement after only 1 year?

BillP · ‎2021-06-30

In 2005 I bought my Apc smart ups 1500Va and everything was perfect since september 2010 when I had to replace battery. I ordered it online through the official Apc store in Europe (I live in Italy), I replaced my old battery and again everything was fine since 2 weeks ago when my ups failed battery auto-test but apparently every battery led was on indicating a complete battery charge. Every 5 hours autotest failed (and battery replacement led was always on). Yesterday battery replacement led began flashing with a beep sound every 2 seconds. I'm on Osx operating system and I'm not able to disable the beep. Very disturbing.
Is it possible that my battery needs replacement after only 1 year while the first battery lasted 5 years?
Anything I can try before go to another replacement?
Thank you

BillP · ‎2021-06-30

Good day Gianluca,

The problem that your UPS is showing now is what do we call as Battery Disconnected error. Though there is a battery installed on your UPS, the product fails to detect it. This can be caused by a bad battery or a faulty battery charger. If you know someone who owns the same UPS you could try to swap out batteries to determine if it follow the unit or the battery.

See Answer In Context

BillP · ‎2021-06-30

Model is SUA1500I
AS0550232951

BillP · ‎2021-06-30

Good day Gianluca,

The problem that your UPS is showing now is what do we call as Battery Disconnected error. Though there is a battery installed on your UPS, the product fails to detect it. This can be caused by a bad battery or a faulty battery charger. If you know someone who owns the same UPS you could try to swap out batteries to determine if it follow the unit or the battery.